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Aggregated from public reviews

Sugar House Apartments By Urbana

2057 S 1200 E, Salt Lake City, UT 84105

46 reviews · Jun 2014 – Nov 2025

The short version

Sugar House Apartments By Urbana in Salt Lake City holds 3.9★ across 46 public reviews. No sustained change-point — the rating has held steady over time. Salt Lake City property crime runs about 52.6 per 1,000 residents — 251% above the Utah average. Walkability is 16.3/20 (Most walkable).

Overall

3.9★
46 reviews

Trend

Steady
no significant change point

Average rating over time · 3-mo smoothed

Common questions

Each answer links to the section that backs it.

Is Sugar House Apartments By Urbana a good place to live?
We don't grade places — but the record is clear: across its 46 reviews it holds a steady 3.9★, with no month where the rating clearly moved. Read the praise and complaints below and decide for yourself.See the timeline
What do reviewers praise and complain about at Sugar House Apartments By Urbana?
Reviewers most often praise Management and Maintenance; the most common complaints are Fees & rent, Safety, Pests.Read the reviews
Does management respond to reviews at Sugar House Apartments By Urbana?
Management replies to 78% of reviews, and 64% of 1–2★ ones.See responsiveness
How does Sugar House Apartments By Urbana compare to nearby apartments?
By overall rating, it ranks #141 of the 234 apartments we track within 20 miles.See the local ranking
Is Sugar House Apartments By Urbana in a safe area?
Crime figures are city-wide, not building-specific. Salt Lake City reports about 52.6 property offenses per 1,000 residents a year — 251% above the Utah average (FBI).See the crime data
What's near Sugar House Apartments By Urbana?
The nearest grocery is 0.2 mi away, and 82 restaurants sit within a mile.See what's nearby
How walkable is Sugar House Apartments By Urbana?
It scores 16.3/20 for walkability, most walkable (EPA).See livability

The apartment itself

as of Jun 2026

Studio–2 bed · 4051,167 sq ft

25 floorplans

Studio
405 sqft · 1 plan
1 bed
690–937 sqft · 15 plans
2 bed
975–1,167 sqft · 9 plans

Managed by Parkplace Residential

Also operates 21 by Urbana, High Line Square — among the buildings we track.

Amenities

Hot tubFitness centerIn-unit laundryCovered / garage parkingPet-friendlyElevatorfree weightscarportBBQ/picnic arearecyclinghigh-speed interneton-site management & maintenancegranite countersplank wood flooring
Check current availability & pricingOn the official site for Sugar House Apartments By Urbana— we track the rating history, they list what's open now.

From the property's own listingsugarhouseapartments.com, as of Jun 2026. We don't show rent or availability — those change; verify current details with the property. Apartment History is not affiliated with or endorsed by this property or its management.

How consistent is the rating

Fairly consistent±0.3

Its rating has stayed within about ±0.3★ of its average over time, month to month.

Biggest dip: −1.3

Sharpest stretch: fell from about 4.5★ to 3.3★ around Nov 2025, and has stayed lower since.

Measured from the rating weighted by how many reviews back each month, so a single review can't swing it. Sourced, not scored.

Every review over time

All 46 reviews by rating, back to Jun 2014. Bands of orange show when low ratings clustered. (Older dates are approximate.)

How the rating mix shifted over time

Share of each star rating by year, normalized to 100% — so a growing orange band means a rising share of low reviews, whatever the volume. (Older years are approximate.)

5★4★3★2★1★

Rating trend, two ways

Mean (solid) vs median (dashed) by year — a gap means opinion split that year.

Of the reviews left each year, the share that were 1–2★ — the unhappy-review rate.

When complaints happened

Complaint themes by year (reviews rated ≤3★). Stronger color = raised more often.

14
16
17
18
20
22
23
24
25
Management
1
1
3
1
1
1
2
1
1
Fees & rent
1
·
3
·
·
1
·
1
1
Maintenance
·
1
·
1
·
1
2
1
·
Amenities
·
1
·
·
·
1
1
1
·
Pests
·
·
·
·
·
·
·
1
1
Safety
·
·
·
·
·
·
·
1
1
Noise
1
·
·
1
·
·
·
·
·
fewermore

Which complaints are rising or fading

Complaint mentions per year for the top themes, one row per theme — read each row's shape to see which problems are growing and which are fading.

Management
1
1
3
1
1
1
2
1
1
Fees & rent
1
3
1
1
1
Maintenance
1
1
1
2
1
Amenities
1
1
1
1
Pests
1
1
'14'16'17'18'20'22'23'24'25

What reviewers praise vs complain about

Click any topic to read those reviews.

Praised
Complained
Praise · Management (20)
  • ★★★★★Sep 2025

    AMAZING MANAGEMENT! Lovely building (I don’t live here) but lovely nonetheless!!

  • ★★★★★Apr 2025
    Maintenance

    I have lived here for two years and have absolutely loved it. It's located in a great area with many shops close by. I have had swift responses to maintenance issues, and have found property management to be incredibly kind and helpful.

  • ★★★★★May 2023
    MaintenanceCleanliness

    I moved to SLC from the East coast and Marlene was wonderful in taking care of my requests during the cross country move and making this experience very smooth. The location of the apartment is unbeatable and is walking distance from practically everything you need: groceries, pharmacy, parks etc. The views are stunning from the balcony/windows. Maintenance is super friendly and helpful. I've lived here for about 2 years now and would have continued living here if I did not have to move out of state. They really help you make this into your home. The only downside I think I have felt is that throwing trash during winters is hard because of its location, but it always helped me get my steps in for the day as well, so did not mind that a lot! Building is very safe and well taken care of. Denise, the new property manager is amazing and very helpful!

    Management responded

    So glad to hear our team lived up to your expectations. Welcome to Salt Lake City.

  • ★★★★★Nov 2022
    MaintenanceNoiseSafety

    I’ve lived all over the country in many different apartments which have been run by big corporate outfits and individual landlords. Sugarhouse Apartments is the best I’ve lived in so far. Pros: - great location - attentive staff- if something’s wrong they fix it immediately (s/o to Jose) and ask for feedback on what they could do better - while there is rent increases, they’re reasonable and much less than other properties in the area - safe and secure building - they genuinely want you to be a resident for the long term and make it your home - residents are all great and the building is quiet Cons: - rent increases always suck, but again, very reasonable

  • ★★★★★Nov 2021
    Maintenance

    We lived here for almost 2 years and loved the location...Marlene (the manager)was great to work with, our maintenance issues were always dealt with quickly and the coffee station in the lobby was a great perk! We had a 2 bed 2 bath and loved the space!

  • ★★★★★Jan 2021
    MaintenanceNoiseAmenities

    I lived in the Sugarhouse Apartments by Urban for 3 years. All of management, especially Marlene is great. They are all friendly and accommodating. The apartments were great. They had heat, AC, dishwashers, in-unit washers and dryers, high ceilings, and spacious kitchens. The internet is the fastest I have ever used. Overall the place is quiet. Covered or garage parking is great. The units are pet friendly. The proximity to shopping, dining out, grocery stores, and Sugarhouse Park are added bonuses. The maintenance staff was timely and responded to issues submitted via the app. Paying rent was also easy. Most of the tenets are young, working professionals, but there are some families and older people. Checking out was a breeze and there were no hidden fees or issues. I would definitely continue to live here but had to move due to switching jobs.

    Management responded

    Zach we enjoyed having you live here at Sugar House Apartments by Urbana and wish you best with your new job

  • ★★★★★Jun 2020
    Maintenance

    I lived here for 3 years and it was a great experience. Management quickly and satisfactorily resolved any maintenance issues I reported through the website. Management was also willing to help me with some issues regarding my move—which was a welcome surprise given my past experience with other apartment complexes. The neighborhood is extremely walkable, but it's also very easy to get immediately onto I-80 and get wherever you want by car.

    Management responded

    Evan we enjoyed having to live at Sugar House Apartments by Urbana. We wish you the best with your new job.

  • ★★★★★Apr 2020
    Maintenance

    I lived in this complex for just over two years and I loved my experience here. The neighborhood is amazing. Super close to multiple restaurants, parks, bars, and stores. Multiple options for groceries, and good freeway and trail access. Central Sugar House is the place to be if you want a walkable neighborhood close to a commercial district while still having lots of green space. The building itself is well maintained and well built and from certain parts of the complex the views are excellent. I want to give a particular shout out to the staff. Marlene, Kim and Guy are amazing. I never had a single issue that wasn’t promptly and completely resolved. They’re incredibly competent, and very nice and If any of them are reading this, thank you very much for the lovely place to live. I very much enjoyed calling it home.

    Management responded

    Brendan, thank you so much for your awesome review! We appreciate such positive feedback. We're happy to hear we met your expectations.

  • ★★★★★Feb 2020
    MaintenanceCleanlinessAmenities

    Beautiful place to live. Right in the heart of Sugarhouse. Never had much of a problem, but if one arose management and maintenance were quick to resolve it. I really enjoyed my time there. Everything was kept very clean . Dog friendly. Loved it!

    Management responded

    Jennifer we really enjoyed having you live here at Sugar House Apartments by Urbana. We wish you the best.

  • ★★★★★Jan 2020
    MaintenanceNoise

    Marlene has been extremely helpful and nice! I really appreciate how easy this move has been. I've been here almost 2 months now. I love the apartment. It's quiet and cozy. The floors and counter tops are beautiful. Washer, dryer, and dish washer all work great. Lots of storage space and nice big windows. Would highly recommend!

    Management responded

    Christie we love having you live here at Sugar House Apartments by Urbana. It is a great place to call home.

  • ★★★★★Jan 2020
    MaintenanceAmenities

    We have loved our time in Sugarhouse Apartments! Our 4th floor apartment overlooks the mountains which is pretty incredible. The location is walkable to so many things including Sugarhouse Park, coffee shops, restaurants, and a few retail stores. Being only 10 minutes from downtown and in Sugarhouse has been wonderful. We have been so happy with the in unit laundry, spacious open layout, high ceilings, and balcony that all come standard here. Maintenance always takes place quickly and working with the staff is easy. Definitely recommend!

    Management responded

    We have enjoyed having you live here at Sugar House Apartments by Urbana. We feel that it is a great place to call home with wonderful residents.

  • ★★★★★Jun 2019
    MaintenanceCleanlinessSafety

    I have been living in sugar house apartments for over 5 years, and the experience is beyond pleasant. The location of this apartment is unbeatable, you can practically walk to anything and everything. The maintenance team is always prompt to any of my online requests and the building is always kept clean and safe with up-to-date features like smart home, virtual doorman, etc. Most of all, Marlene, the manager, is wonderful! She went above and beyond to ensure everything is on track. I moved out of here because I bought a house. Instead of paying the rest rent (almost two months) until my current lease ends, she found someone immediately to take over my unit (the apartment is popular already with a waiting list), which saved me quite some money. The entire moving-out experience was hassle free, and within a week, I got the balance back to me. Overall, I would say the staff here define professionalism and I highly recommend living here.

    Management responded

    Thank you so much for your 5-Star review, Liu! We appreciate it.

  • ★★★★★Aug 2018

    I move to SLC four years ago from the east coast and was blessed to find this wonderful apartment. My experience was the best, I was treated so well, no matter what I needed or asked for it was taken cared for right away.

    Management responded

    Thank you Joan. We really enjoy having you live here at Sugar House Apartments.

  • ★★★★★Jun 2017

    Had a chance to visit the community, very well run complex and the management team is great, helped with all of the questions I had! Definitely recommend checking it out!

    Management responded

    Tyson, we are so pleased you enjoyed your visit to Sugar House Apartments By Urbana! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • ★★★★★May 2017
    MaintenanceAmenities

    When we moved in, we found our apartment to be fresh and clean. Everything was updated and featured nice paint colors. The deck offers great views and the shared BBQ space is awesome too! The location is great. We walk to the public library, Whole Foods, and restaurants all the time! I would dare say that this is one of the few places around SLC that you aren’t required to have a car living at this location. If you do have a car, the highway entrance is super close so you can easily jump on and drive most places in <15 minutes. The management is really nice and friendly and have help us by signing for important packages and quickly responding to any maintenance requests we’ve had.

    Management responded

    Brad, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much again for your feedback! We hope you have a great day!

  • ★★★★★May 2017

    My girlfriend and I had applications into a number of apartments. Sugarhouse was the first to get back to us, and we were happy to be on our way to renting. I was in close contact with Marlene, who was very helpful and responsive. We were at the point of signing the lease, but, at the last minute, we gained approval from another apartment which was more conveniently located for us. I let Marlene know, and she was very understanding and helpful. Though we didn't end up renting here, I got a very good impression of the management team, and so am leaving this 5 star review.

    Management responded

    Thank you for your compliment to Sugar House Apartments by Urbana. Please let us know if you can help in the future.

  • ★★★★★Mar 2017

    My move in experience was great, and Marlene was absolutely amazing. She made the entire process so easy, and as anyone who has moved knows, it can be an absolute pain. The property is in the best location, everything is within walking distance. And the apartments are super nice as well. I was in an updated unit that had all stainless appliances, and had smart control living room. If you're looking for an oasis to call home in Salt Lake City, you should definitely rent from Sugar House Apartments.

    Management responded

    Ruth Rankin, thank you for taking the time to leave us feedback.

  • ★★★★★Mar 2017

    A great apartment community . The entire move in process was very easy . Marlene was extremely supportive and helpful since we did the entire process from Indiana . She went out of her way to help us order temp furniture, made sure we knew as much about the area . We are thrilled to be living at Sugar House Apartments during our transition to Utah

    Management responded

    Bettina Lally, thank you for taking the time to leave us feedback.

  • ★★★★★Mar 2017

    Fantastic apartment community. Nice homes, great location. And I've worked with the management staff, they're amazing. Would recommend to friends.

    Management responded

    Taylor Edwards, thank you for taking the time to leave us feedback.

  • ★★★★Aug 2015
    NoiseCleanliness

    My only suggestion is to somehow how trash shoots. It's a long way to the garbage especially when it's snowing. I love the quiet and peacefulness of Sugar House Apts and you can't beat the location. I was here temporarily (turned into 3 years!) from California and love the Sugarhouse area.

    Management responded

    Angela I wished you could do something about the snow to make trash removal easier. We enjoyed having you live here at Sugar House Apartments by Urbana.

Management responsiveness

Management replies to 78% of reviews — and 64% of 1–2★ reviews.

Whether an owner engages with complaints is one of the strongest signals in a review set.

How Sugar House Apartments By Urbana ranks nearby

Where Sugar House Apartments By Urbana stands among nearby apartments on each metric — toggle the radius.

Among the apartments we track within 5 miles of Sugar House Apartments By Urbana

Ranked by each metric on its own — not a combined score. Tap a row for the full list. #1 = best. “Apartments we track” = those in our database within the radius, so this sharpens as coverage grows.

Compare all metrics →

Crime in Salt Lake City — FBI reported

Official offenses per 1,000 residents, against the Utah and U.S. averages. City-wide context — not this building.

52.6
property offenses per 1,000 residents · 2024
251% vs Utah (15.0)
Salt Lake City Utah U.S.

Source: FBI Crime Data Explorer · Salt Lake City Police Department · per-capita, city-wide — not specific to this building.

What's nearby

How far this exact address sits from the things renters look up one by one — grocery, parks, transit, schools, and what to know about (industrial, stadiums).

Restaurants & cafés

nearest <0.1 mi

82 in 1 mi·793 in 5 mi
Grocery

Whole Foods Market

+10 more0.2 mi
  • Redmond Farm Store0.2 mi
  • Natural Grocers0.3 mi
  • Target0.3 mi
  • Smith's0.4 mi
  • Maceys0.8 mi
  • Trader Joe's0.8 mi
  • Liberty Heights Fresh1.1 mi
  • Emigration Market1.3 mi
  • Neighborhood Hive1.3 mi
  • Qaderi Sweetz N Spicez1.7 mi
Parks

Hidden Hollow

+11 more0.1 mi
  • Allen Park0.4 mi
  • Fairmont Park0.5 mi
  • Elizabeth Sherman Park0.5 mi
  • Sugar House Park0.5 mi
  • Westminster Park0.6 mi
  • Blaine Natural Area0.7 mi
  • Wasatch Hollow Park0.9 mi
  • Wasatch Hollow Nature Area1.1 mi
  • Promise Park1.1 mi
  • First Encampment Park1.2 mi
  • Inglewood Park1.2 mi
Schools

Tamim Academy of Salt Lake City

+11 more0.5 mi
  • Garfield School0.5 mi
  • Montessori Child Discovery Center0.6 mi
  • Highland High School0.7 mi
  • Highland High LDS Seminary0.8 mi
  • McKee Spanish School0.9 mi
  • Wasatch Presbyterian Church Preschool0.9 mi
  • Montessori Childrens House1.0 mi
  • Emerson Elementary1.0 mi
  • Carden Memorial School1.1 mi
  • Kearns-Saint Ann Catholic School1.1 mi
  • Uintah Elementary School1.2 mi
Gyms & rec

Dash Fitness Studio

+10 more0.1 mi
  • BIFG Boxing Is For Girls0.2 mi
  • Yoga Six0.2 mi
  • The Bar Method0.2 mi
  • Streamline Pilates0.2 mi
  • Torrent Cycle0.2 mi
  • Bikram Yoga0.2 mi
  • Orangetheory Fitness0.2 mi
  • Lila Studio0.3 mi
  • Fairmont Aquatic Center0.3 mi
  • Seek Studio0.4 mi
Pharmacies

CVS Pharmacy

+10 more0.1 mi
  • Sugar House Health Center Pharmacy0.4 mi
  • Walgreens0.4 mi
  • Smith's Pharmacy0.4 mi
  • Jolley's Compunding Pharmacy0.5 mi
  • Maceys Pharmacy0.8 mi
  • Jolley's Pharmacy1.3 mi
  • Genoa Healthcare2.1 mi
  • Sam's Club Pharmacy2.2 mi
  • Walmart Pharmacy2.3 mi
  • Costco Pharmacy2.4 mi
Hospitals / clinics

Skinspirit

+11 more0.1 mi
  • Sleep Wake Center0.2 mi
  • Sugar House Health Center0.4 mi
  • Intermountain Health Memorial Clinic InstaCare0.5 mi
  • Intermountain Health Memorial Clinic0.5 mi
  • Summit Foot & Ankle1.7 mi
  • Clear Health Centers1.9 mi
  • Eastside Natural Health Clinic1.9 mi
  • Colon Hydrotherapy1.9 mi
  • Planned Parenthood2.0 mi
  • George E. Wahlen Department of Veterans Affairs Medical Center2.3 mi
  • Foothill Familiy Clinic2.4 mi
Bus stops

2100 South / 1200 East (Westbound)

+11 more<0.1 mi
  • 2100 South / 1200 East (Eastbound)<0.1 mi
  • 2100 South / 1300 East (Westbound)0.1 mi
  • 1300 E @ 2078 S0.1 mi
  • 1300 E / 1955 S0.2 mi
  • Highland Dr @ 2111 S0.2 mi
  • 1300 E @ 1969 S0.2 mi
  • 2100 South / 1300 East (Eastbound)0.2 mi
  • 1100 E @ 1951 S0.2 mi
  • 2100 South / 1100 East (Westbound)0.2 mi
  • 2100 South / 1100 East (Eastbound)0.2 mi
  • 1100 E @ 1948 S0.2 mi
Commuter rail

Central Pointe

+11 more2.1 mi
  • Stadium2.3 mi
  • Ballpark2.4 mi
  • 900 East2.4 mi
  • University South Campus2.5 mi
  • Trolley2.5 mi
  • 900 South2.7 mi
  • 600 South2.7 mi
  • Millcreek2.8 mi
  • Library2.8 mi
  • Fort Douglas2.8 mi
  • Courthouse2.9 mi
Stadiums

America First Ballpark

+5 more2.0 mi
  • Smith's Ballpark2.1 mi
  • Rice-Eccles Stadium2.4 mi
  • Jon M. Huntsman Center2.6 mi
  • Delta Center3.7 mi
  • Concert Arena4.8 mi
Industrial area

nearest zone

1.0 mi

Within 5 miles · straight-line distance · OpenStreetMap. Tap a row for all of them. Listed, not ranked.

Location & livability

Objective facts about where this building sits — walkability, recent air quality, and internet availability, from public data.

16.3/ 20 walkability

Most walkable

EPA Walkability Index (0–20) — street connectivity, transit access, and mix of nearby destinations.

57avg AQI · last ~90 days

Moderate

Peak 143 AQI on a bad-air day · PM2.5 avg 11.8

Open-Meteo monitoring near this address. Utah Valley winter inversions drive the high peaks.

Environment over time

Air quality and climate at this address over the last 12 months — Open-Meteo (CAMS air quality, ERA5 weather). Trended, not snapshotted.

Last 12 months · JulJun

Avg AQI 54 · ModeratePeak 143

Air quality (US AQI), by month

lower is cleaner

Cleanest around Dec (AQI 45.4); highest around May (AQI 58). PM2.5 peaks in Jan (16.7 µg/m³) — typical of winter valley inversions. A single snapshot misses that swing.

Climate (temperature & precipitation)

context · metro-wide

avg highavg lowprecipitation (in)

Highs from 28° in winter to 92° in summer; wettest month Oct (2.79"). Same for every building in the city — useful background, not a tiebreaker.

Compare with similar buildings

Comparable buildings within 20 miles — tick a few and put them side by side with Sugar House Apartments By Urbana.

3 selected · this building includedCompare 4

Vetting a few places at once?

Put your shortlist side by side, ranked by where the trend is heading.

Compare with others →

Compiled by the Apartment History Editorial Team · data through Nov 2025. Sourced, not scored — we surface what reviewers said and what public records show, and never assign our own score.

Sources: public Google reviews; FBI Crime Data Explorer; EPA Walkability Index; Open-Meteo. See our methodology. Spotted an error? Request a correction or removal.