Data report · Salt Lake & Utah County
The State of Utah Apartments, 2026
What 38,704 public Google reviews say about 330 Utah apartment buildings — rebuilt month by month, so declines, recoveries, and complaint patterns are visible instead of averaged away. Sourced, not scored: every number below is derived from the public record.
Data through Jun 2026 · updated with each data refresh
Key findings
- 1
Across 330 tracked Utah apartment buildings (38,704 public Google reviews), the median overall rating is 4.0★ and the average is 4.0★.
- 2
17 of 330 buildings (5%) are in a sustained ratings decline — their review average dropped at a detectable change-point and hasn't recovered. 35 (11%) are in a sustained improvement.
- 3
The most-cited complaint theme in negative (1–2★) reviews is management, with 5,579 mentions, ahead of fees & rent (3,426).
- 4
Management replies to 77% of reviews on average; 81% of buildings reply to at least half of theirs.
- 5
The steepest sustained decline is Legacy Springs (Riverton): 4.0★ → 1.0★ since May 2025.
Where the ratings are heading
Each building is classified by its current trajectory: a sustained decline or improvement means the rating moved at a change-point and has stayed there — a transient dip that recovered counts as steady.
- 17 · 5%
- sliding
- 278 · 84%
- steady
- 35 · 11%
- improving
Steepest sustained declines
What negative reviews cite most
Theme mentions across all 1–2★ reviews in the tracked set — what Utah renters actually complain about, ranked.
- Management5,579
- Fees & rent3,426
- Maintenance2,387
- Cleanliness1,547
- Parking1,102
- Safety1,004
- Amenities841
City by city
| City | Buildings | Median | Sliding | Top complaint |
|---|---|---|---|---|
| Salt Lake City | 64 | 4.1★ | 6 · 9% | Management |
| Provo | 33 | 3.6★ | 2 · 6% | Management |
| Midvale | 23 | 3.9★ | 1 · 4% | Management |
| West Jordan | 21 | 3.9★ | 0 | Management |
| Sandy | 19 | 4.1★ | 1 · 5% | Management |
| Orem | 17 | 4.3★ | 1 · 6% | Management |
| West Valley City | 16 | 3.7★ | 0 | Management |
| Draper | 14 | 4.2★ | 0 | Management |
| Murray | 13 | 3.9★ | 1 · 8% | Management |
| South Jordan | 13 | 4.5★ | 0 | Management |
| American Fork | 11 | 4.2★ | 1 · 9% | Management |
| Taylorsville | 9 | 4.0★ | 1 · 11% | Management |
| Lehi | 8 | 4.1★ | 0 | Management |
| Pleasant Grove | 7 | 4.1★ | 0 | Management |
| Millcreek | 7 | 3.8★ | 0 | Management |
| Herriman | 6 | 4.0★ | 0 | Management |
| South Salt Lake | 6 | 3.8★ | 0 | Management |
| Vineyard | 5 | 3.9★ | 0 | Management |
| Payson | 5 | 4.0★ | 0 | Management |
| Magna | 5 | 4.1★ | 0 | Management |
| Cottonwood Heights | 4 | 4.2★ | 0 | Management |
| Bluffdale | 4 | 3.7★ | 1 · 25% | Management |
| Holladay | 4 | 3.4★ | 0 | Management |
| Springville | 4 | 3.7★ | 0 | Management |
| Saratoga Springs | 3 | 4.1★ | 0 | Management |
| Riverton | 3 | 4.0★ | 1 · 33% | Management |
Cities with fewer than 3 tracked buildings are omitted — too small to summarize honestly.
Citing this report
Cite as: Apartment History, "The State of Utah Apartments, 2026" — https://apartmenthistory.com/utah/report/. Free to quote with attribution; every figure is derived from public Google reviews (data through Jun 2026). Change-points are detected statistically from each building's monthly rating series — see the methodology for limits and sources. We never assign our own scores.