Skip to content
Apartment History
View

Aggregated from public reviews

Pinnacle Highbury

5301 White Horse Ln, West Valley City, UT 84120

150 reviews · Feb 2021 – Jun 2026

The short version

Pinnacle Highbury in West Valley City holds 4.3★ across 150 public reviews. No sustained change-point — the rating has held steady over time. Walkability is 11.7/20 (Above-average walkable).

Overall

4.3★
150 reviews

Trend

Steady
no significant change point

Average rating over time · 3-mo smoothed

Common questions

Each answer links to the section that backs it.

Is Pinnacle Highbury a good place to live?
We don't grade places — but the record is clear: across its 150 reviews it holds a steady 4.3★, with no month where the rating clearly moved. Read the praise and complaints below and decide for yourself.See the timeline
What do reviewers praise and complain about at Pinnacle Highbury?
Reviewers most often praise Management and Maintenance; the most common complaints are Fees & rent, Parking, Cleanliness.Read the reviews
Does management respond to reviews at Pinnacle Highbury?
Management replies to 100% of reviews, and 100% of 1–2★ ones.See responsiveness
How does Pinnacle Highbury compare to nearby apartments?
By overall rating, it ranks #69 of the 232 apartments we track within 20 miles.See the local ranking
What's near Pinnacle Highbury?
The nearest grocery is 0.5 mi away, and 24 restaurants sit within a mile.See what's nearby
How walkable is Pinnacle Highbury?
It scores 11.7/20 for walkability, above-average walkable (EPA).See livability

The apartment itself

as of Jun 2026

1–3 bed · 7301,238 sq ft

3 floorplans

1 bed
730 sqft · 1 plan
2 bed
987 sqft · 1 plan
3 bed
1,238 sqft · 1 plan

Managed by Greystar

Also operates 120 & 220 Bend, 4th West Apartments, 644 City Station, Ashford, Aspira at Anthem, Astra Tower, Bowers Residences, Brickgate at Fireclay — among the buildings we track.

Amenities

PoolHot tubFitness centerIn-unit laundryCovered / garage parkingPet-friendlyDog parkClubhouseAir conditioningBalcony / patio2 community playgroundsbasketball courtgranite countertopssoaking tubswalk-in closetsprivate walking trailssmoke-free community
Check current availability & pricingOn the official site for Pinnacle Highbury— we track the rating history, they list what's open now.

From the property's own listingliveatpinnaclehighbury.com, as of Jun 2026. We don't show rent or availability — those change; verify current details with the property. Apartment History is not affiliated with or endorsed by this property or its management.

How consistent is the rating

Fairly consistent±0.3

Its rating has stayed within about ±0.3★ of its average over time, month to month.

Biggest dip: −1.3recovered

Sharpest stretch: fell from about 5.0★ to 3.7★ around Aug 2022, and has since climbed back.

Measured from the rating weighted by how many reviews back each month, so a single review can't swing it. Sourced, not scored.

Every review over time

All 150 reviews by rating, back to Feb 2021. Bands of orange show when low ratings clustered. (Older dates are approximate.)

How the rating mix shifted over time

Share of each star rating by year, normalized to 100% — so a growing orange band means a rising share of low reviews, whatever the volume. (Older years are approximate.)

5★4★3★2★1★

Rating trend, two ways

Mean (solid) vs median (dashed) by year — a gap means opinion split that year.

Of the reviews left each year, the share that were 1–2★ — the unhappy-review rate.

When complaints happened

Complaint themes by year (reviews rated ≤3★). Stronger color = raised more often.

21
22
23
24
25
26
Management
1
2
2
2
4
·
Fees & rent
4
·
1
1
3
1
Parking
1
1
2
2
2
1
Cleanliness
·
1
3
·
2
·
Noise
·
·
1
·
2
1
Safety
·
·
1
·
1
1
Pets & policy
·
1
·
1
1
·
fewermore

Which complaints are rising or fading

Complaint mentions per year for the top themes, one row per theme — read each row's shape to see which problems are growing and which are fading.

Management
1
2
2
2
4
Fees & rent
4
1
1
3
1
Parking
1
1
2
2
2
1
Cleanliness
1
3
2
Noise
1
2
1
'21'22'23'24'25'26

What reviewers praise vs complain about

Click any topic to read those reviews.

Praised
Complained
Praise · Management (63)
  • ★★★★★May 2026
    Cleanliness

    So far this apartment complex has been outstanding! The community is wonderful, clean and not any louder than a neighborhood would be. Most importantly the staff management is top tier! I moved in 2 weeks ago my apartment was unfortunately not move in ready. I wanted them to know about the issue but was assuming nothing would happen of it. I was wrong and im so glad for that. They let me know theyd been having issues with their cleaning company and will be getting that fixed immediately. They offered me compensation for the cleaning I had to do before unpacking. Even went above and beyond and brought me a care basket. Everyone makes mistakes it all about how you make things right and they certainly did just that.

    Management responded

    Hi Katelyn, We truly appreciate you giving us the opportunity to make things right so quickly and are grateful for your understanding. While we strive for every apartment to be move-in ready, we’re glad we were able to address the situation promptly and turn your experience around. It means a lot to hear that our team’s efforts made a positive impact, and we’re so happy you’re already feeling at home. We look forward to having you as part of our community and continuing to provide you with an outstanding living experience!

  • ★★★★★May 2026

    First time in my life meeting a wonderful kindness helpful person like Rio Valiente if needed a place to stay Pinnacle Highbury is the best place for you thank you Rio you put a big smile on my face ♥️♥️♥️

    Management responded

    Hi Lita, thank you so much for this kind review! We are so thrilled to have you here as a part of our community. Have a wonderful day!

  • ★★★★★Mar 2026

    We recently toured this complex and had a really great experience thanks to Diana. From the moment we walked in, she was warm, genuine, and you could tell she actually cared about finding something that would be a good fit for us. She answered all of our questions thoroughly and made the whole process go smoothly. If the rest of the team is anything like her, this seems like a place that actually takes care of its residents!!Highly recommend asking for Diana if you’re coming in for a tour 👍

    Management responded

    Thank you so much for your kind review! We’re thrilled to hear you had such a great touring experience with Diana—she truly cares about helping each person find the right fit, and your feedback means a lot. We appreciate your recommendation and we are excited to welcome you home to our community soon!

  • ★★★★★Jan 2026

    Me complace decir que fue muy agradable la atención de del señor rio fue de mucha ayuda para que nos aprobara el departamento 🤗👍🏻

    Management responded

    Hi Wilmer, Thank you so much for the 5-star review! We agree Rio is pretty awesome! We look forward to having you as part of our community. We are so happy to have you!

  • ★★★★★Jan 2026

    Rio Valiente has been very helpful with my move in and made it a very simple process to get all the complicated stuff rolling! Nice clean area excited to experience living here

    Management responded

    Thank you so much for sharing your experience! We’re thrilled to hear that Rio Valiente was able to make your move-in process smooth and stress-free. Our team works hard to simplify every step, and we’re glad it showed. We’re also happy you’re enjoying the clean community and look forward to having you with us—welcome home!

  • ★★★★★Jan 2026

    I loved it glRio helped us right away I almost hesitated but he is a trustable n very hard working thank you rip ❤️

    Management responded

    Thank you for this review, Isaac! We are so happy you chose Pinnacle as your new home. Please let us know if you have any questions or concerns in the future.

  • ★★★★★Dec 2025

    Had a great moving experience thanks to Rio Valiente who was very helpful

    Management responded

    Thank you so much for your kind words! We’re thrilled to hear you had a great moving experience. Rio truly goes above and beyond, and we’ll be sure to share your feedback with him. Welcome home!

  • ★★★★★Dec 2025

    Upscale and very spacious apartments. Just moved here and love the setup and location. I toured the apartment, instantly applied, and Rio got me approved within hours. He was very helpful all the way through the process. Glad to be here!

    Management responded

    Thank you so much for your kind words and for choosing to make our Greystar community your new home. We’re thrilled to hear you fell in love with the spacious layout, upscale design, and location right away. Rio will be so happy to know his support and quick turnaround helped make your move-in experience seamless. Welcome home—we’re truly glad you’re here and look forward to having you as part of our community.

  • ★★★★★Dec 2025
    Fees & rent

    We toured this apartment on Saturday and Rio gave us an awesome tour! He was honest, straightforward, and made sure we understood all the fees, details, as well as the best highlights of the community. We can’t move until July due to our current lease, but because of our experience with him and how informed and comfortable we feel, this apartment is our top contender. It’s also truly a beautiful place in a nice, wide-open, and clean area of West Valley. Thank you Rio!

    Management responded

    We’re so happy to hear that Rio was well-informed and able to thoroughly guide you through every step of the move-in process. We’re excited about the possibility of welcoming you in July! If you have any additional questions, please feel free to reach out. Wishing you a fantastic weekend.

  • ★★★★★Dec 2025

    Rio gave good customer service, he helped me from the beginning when I was looking for an apartment til now. Go with Rio if you’re looking for a place, he’ll be honest with you & get you settled into a home that you will feel comfortable in. Also the unit he got me into is legit & beautiful! Thank you Rio

    Management responded

    Hello, Thank you so much for taking the time to share your experience! We’re thrilled to hear that Rio was able to support you throughout your entire move-in process and help you find a home you feel truly comfortable in. Your kind words mean a lot to our team. We’re so happy to hear you’re enjoying your new apartment, and we’re always here if you need anything. Welcome home! 💙🏡

  • ★★★★★Nov 2025

    Quiero agradecer a la nueva administración y todo el personal que trabajan aqui. Estamos muy feliz por estos detalles que han marcado una diferencia muy bonita en este lugar que para nosotros es nuestro hogar, gracias por tomarnos encuanta. Todos los que trabajan aqui son personas buenas , amables y respetuosas siempre pendiente que todos este bien 👍 que Dios los bendiga siempre una vez mas Gracias

    Management responded

    Hi Bella, Thank you so much for your kind words! 💛 We’re truly grateful for residents like you who make our community such a special place. Our team works hard to add those little touches that help everyone feel at home, and it means so much to hear that you’ve noticed and appreciated them. We’re also thrilled to know our staff has made you feel supported, respected, and cared for — that’s exactly what we strive for every day. Thank you for taking the time to share your experience and for being a valued part of our Pinnacle Highbury family. 💙🏡

  • ★★★★★Nov 2025
    NoiseCleanliness

    Rio, gave us an excellent customer service. His kindness and willingness to help us finish our application is 💯 I hope he stays the same on our entire stay at pinnacle. I can see he is very approachable and makes his way to help you with your concern. :) the whole place looks nice quiet and clean.

    Management responded

    We’re so happy to hear that you’re enjoying the community and that the quiet, clean atmosphere is already making a great impression. Welcome to Pinnacle Highbury! If you ever need anything, our entire team is here and always happy to help. Thank you again for the wonderful review!

  • ★★★★★Nov 2025

    Excellent service, was given a tour by Rio. Friendly and excellent customer service and easy process to apply.

    Management responded

    Hello Ricardo! Thank you so much for this amazing review. We are so thrilled to hear that Rio was able to help you with your application process! Pinnacle could not be more excited to have you here as a resident in our wonderful community. Welcome Home!

  • ★★★★★Nov 2025

    Rio helped me move in and he made it so easy. He was on top of everything behind the scenes and was always honest. I’d give him 10 stars if I could. I’d recommend Rio to help you find your next apartment.

    Management responded

    Goodmorning David, Thank you so much for this amazing 5-star review! We have to agree Rio is pretty great! We are so happy you are here as part of our wonderful community. Please do not hesitate to reach out should you need any assistance in the future!

  • ★★★★★Nov 2025

    Friendly staff, Rio was very helpful through the application process.

    Management responded

    Hi Jeremy, This 5-star review is amazing! We truly are thrilled to have you as part of our community!

  • ★★★★★Oct 2025

    I lived here at Pinnacle Highbury. For about 2 and a 1/2 years the property manager Kayla, is very nice person not once ever had any issues with her. A very understandable person if you had any. Maintenance issues, kayla what's on top of it would put the orders in and by time you know it, the maintenance were already there. Pinnacle highbury it's around a lot of stores and also schools. It's not a bad neighborhood.It's a very great neighborhood.You can be in

    Management responded

    Hi Karla, thank you so much for this amazing review! We are so happy to hear that management was able to assist you. Although we are sad to see you go, we wish you luck on your new home! Please let us know if you have any additional questions. We hope you have a beautiful weekend!

  • ★★★★★Oct 2025

    Rio valiente me ayudó muchísimo en todo lo que necesitaba y a descargar la aplicación para hacer los pagos mucho más fácil

    Management responded

    Thank you, Juan! We are so happy to hear that we were able to help! We truly appreciate you here at Pinnacle Highbury. Have a wonderful day.

  • ★★★★★Oct 2025

    Quiero agradecer al agente de reception Rio Valiente por su amabilidad y buen trato en mi visita a su propiedad.

    Management responded

    Thank you so much for this kind review! It is so great to hear that Rio was able to assist you! We strive to deliver the best customer service. We hope you chose Pinnacle as your new home. Have a fantastic day!

  • ★★★★★Sep 2025

    Rio, buena atención y trato increíble a la hora de dar información y trato hacia el cliente

    Management responded

    Daniele, thank you for this great review! We are so happy to hear that Rio was professional and informative. Please let us know if there is anything we can do in the future!

  • ★★★★★Sep 2025

    Rio Valeinte, was amazing.Help me download the app and save money.Good job Rio.

    Management responded

    Hello Rose, we are so happy to hear Rio was able to help you get you signed up with our app. Please do not hesitate to reach out with any questions or concerns in the future!

  • ★★★★★Sep 2025

    Thank you Rio for helping on renewing my lease, we are glad for all your help.

    Management responded

    Yalizka, Thank you for the 5 star review! We agree Rio is pretty great! We are happy to hear you chose to renew. Please let us know if there is anything we can do in the future. Have a great day!

  • ★★★★★Sep 2025

    Muchísimas gracias…… a RIO que fue muy profesional y amable contestando cada pregunta que teníamos! Nos ayudó en todo momento.

    Management responded

    Omar, Thank you for this 5-star review! We are so thrilled you chose Pinnacle as your new home. We are delighted to have you!

  • ★★★★★Sep 2025

    Quiero agradecer a Rio Valiente por su profesionalismo y el tour, estoy contenta por ayudarme en responder todas mis dudas y una amabilidad espléndida.

    Management responded

    Hello Yesica, Thank you for this kind review. We are so excited to have you as part of our community!

  • ★★★★★Jul 2025

    The ladies in the office are amazing. I enjoyed every step of the way. Definitely recommend Pinnace Highbury for your new home!

    Management responded

    Kimberly, Thank you so much for the 5-star review! We are so excited to have you hear as a new resident! We hope you have a fantastic day!

  • ★★★★★May 2025

    Our family has been living here for almost 3 months and we have nothing but praise for this place. Diana is wonderful, very helpful and she and the entire staff are always ready to help and find the best way to solve any problem. Thank you very much to everyone who helps us have a comfortable home for our family.😊

    Management responded

    Hello Ingrid, Thank you so much for the kind words. We agree Diana is the best! It is wonderful to hear that the entire staff has been accommodating as well. We are truly so happy that you have chosen Pinnacle as your home. Have a wonderful evening!

  • ★★★★★Feb 2025

    Management is very kind and has gone above and beyond to help accommodate!!

    Management responded

    Maria, thank you for the kind review. Our management team strives for perfection, and it is so amazing to see we have met your standards. Please don't not hesitate to reach out should you need anything in the future. We hope you have a fantastic day!

  • ★★★★★Jan 2025

    Fue muy fácil, rápido y recibimos mucha ayuda de Diana Ayala fue muy amable y servicial.

    Management responded

    Thank you so much for this review! We truly love having Diana as part of our team. Please let us know if there is anything else we can do in the future. Have a fantastic day!

  • ★★★★★Jan 2025

    Diana Ayala is an absolute gem! Did an amazing job helping us get an apartment here and is always positive and kind.

    Management responded

    Andrea, thank you so much for this review! We agree Diana is awesome! We truly appreciate this 5-star review! We hope you have a wonderful day!

  • ★★★★★Jan 2025
    Maintenance

    I lpve the maintenance people. Management is incredible. They are so responsive and always so nice. It's a nice place to live.

    Management responded

    Bryanna, Thank you so much for this amazing review! We agree Pinnacle has a pretty great staff! Feel free to reach out to us for anything you may need in the future! We are so excited to have you as part of our community. Have a wonderful day!

  • ★★★★★Aug 2024

    The office staff are the best. So friendly and willing to help you with anything related to the apartment.

    Management responded

    Thank you so much for the great review! We are so pleased to have you as part of our community. Please let us know if there is anything we can do for you in the future.

  • ★★★★Jun 2024

    We just moved in here and we are grateful for the help of all the staff! The location is close to many shops which makes it convenient to go around the area. Shout out to Seth for being a nice receptionist!

    Management responded

    Thank you so much for this awesome review! We are so happy you chose Pinnacle as your new home. Please let us know if you have any questions or concerns in the future.

  • ★★★★★Jun 2024
    MaintenanceSafetyAmenities

    Super friendly and polite staff and maintenance team! Clean and safe grounds, clean modern apartments with a beautiful social room, exercise room, outdoor pool and jacuzzi, playgrounds and cabana, personal garage or covered parking available, balconies. I watch the beautiful sunsets from mine! Convenient to major shopping stores, and health facilities. I am very satisfied living here!

    Management responded

    Patricia thank you for the kind words! Pinnacle thrives on awesome customer service. We are so happy to hear that you have enjoyed your stay. Please let us know if you have any questions or concerns in the future!

  • ★★★★★Jun 2024

    I can’t express enough how grateful I am to have been able to work with Seth here at Pinnacle Highbury. I am used to moving and lease signing being extremely stressful, but from touring to moving Seth was has been incredibly informative and attentive to my situation. I am very thankful to be a member of the community and I look forward to settling in!

    Management responded

    Chad, We are so excited to have you as a part of our beautiful community. Please let us know if there as anything we can do to make your time with us the best experience possible.

  • ★★★★★May 2024
    Amenities

    My experience started with Seth at the office. Always very polite, knowledgeable and understanding every time I had a question or need. Very professional! All the staff are very respectful and accommodating. Requests are addressed promptly. I love the area, very convenient to stores and adjacent cities. The apartments and grounds are kept clean. With the convenience of a gym, a swimming pool, jacuzzi and playgrounds. Feeling secure and comfortable. I recommend this apartments highly! Great experience!

    Management responded

    Thank you, Patricia! We are so happy to hear that the staff has been so wonderful! Seth is such a great asset to the community! Please let us know if there is anything we can do to help.

  • ★★★★★May 2024

    A very nice community that is conveniently located. Property is very nice with clean units and amenities. Management goes above and beyond to make sure that everything is done right and that it is a great community to live in. Kayla is extremely helpful, and cares about the community. Love Pinnacle Highbury!

    Management responded

    Thank you, Jake, for this awesome review! We do appreciate our management company so much. We appreciate your business and we are so excited to continue to serve! Hope you have a wonderful day.

  • ★★★★★May 2024
    Amenities

    On May 27th I attended a baby shower with my family at the Pinnacle Highbury. The event was held in the clubhouse, which had a kitchen, dining area and lounge area with fireplace. Everything was clean and easy to add personalized decor to the mix of cozy ambiance of the space. The office staff present was accommodating, friendly and welcoming. We all had a wonderful time as a result of our interactions. It’s a boy!

    Management responded

    Lin-Marie, Thank you so much for this 5-star review. Congratulations on the new baby in the family! We are so happy that you and your family were able to enjoy the clubhouse amenity. Have a wonderful day!

  • ★★★★May 2024
    MaintenancePets & policy

    I’ve enjoyed living here for the past few years. Seth is very helpful and helps us with any of our concerns promptly. Also the maintenance is always respectful and kind. However there is a lot of dog poop.

    Management responded

    Hi Aracelli! Thank you for the awesome review! Seth is a great asset to Pinnacle! Also, thank you for recognizing the hard work our maintenance team puts into the community. We really enjoy having you as a resident! Thanks for bringing the dog issue to our attention. We will make sure we monitor this more closely going forward. Havea wonderful day!

  • ★★★★★May 2024
    Maintenance

    Great customer service from both the office staff and the maintenance team. We toured this property and others last weekend and by far this was the best experience. All of our questions were answered. We ran into one of the maintenance techs, I believe Louis was his name, and he told us of nice restaurants to try around the area. We will be looking forward to moving here in the next few months, once our lease is up!

    Management responded

    Antonio, Thank you so much for the 5-star review! We are so pleased to hear you will be leasing here at Pinnacle. We cannot wait to have you as part of our community. We hope you have a fantastic day!

  • ★★★★★May 2024

    Great team and great customer service. Kayla was great at explaining and answered all my questions.

    Management responded

    So good to hear from you! We love hearing great feedback regarding management. We hope you have a great day!

  • ★★★★★Apr 2024

    Took a tour. Kayla was really helpful and knowledgeable.

    Management responded

    Hi Karen, our team strives to go Beyond Expectations for you, all day every day! Thanks for letting us know. Hope to see you soon!

  • ★★★★Mar 2024
    MaintenanceCleanlinessParking

    This overall 1 month in has been a great place to live. There have been hiccups such as a leaking kitchen sink causing massive water damage and a full mold check. But they did the necessary things when something went awry which is what is needed in an apartment complex. Kayla the manager is thoughtful and kind. Things can be misunderstood with office staff but is generally great at ensuring information is properly relayed. No where is perfect this complex is definitely not perfect but neither will anything be perfect. We love the parking options with our garage and designated spot. Free parking is somewhat limited but overall if you work odd shifts parking is always available first come first serve. We love the ability to grow in our new apartment thank you Pinnacle Highbury for allowing us to call this place home.

    Management responded

    Thank you so much for the update! We are so pleased to hear management has been responsive and kind! We are so thankful to have you here! Thank you again for all of your patience.

  • ★★★★★Feb 2024

    I travel alot for contract work and stay 6 months to 2 years. Pinnacle is in my top 5 places I have stayed in the last 10 years! Great management response to questions and concerns! 5 stars from me.

    Management responded

    Marissa Kennelly, your review about Pinnacle Highbury made our day! Thanks so much for taking the time to write.

  • ★★★★★Sep 2023

    I love living here! Amazing apartments and amazing staff!

    Management responded

    Thank you so much for the wonderful review! We are so pleased to have you here at Pinnacle Highbury.

  • ★★★★★Aug 2023
    Amenities

    Cute place to live, love the pool and playground for the kids. Grounds are well kept and management is amazing.

    Management responded

    Thank you so much for this wonderful review. We are so pleased to hear the you are happy with our maintained grounds and management team! We look forward to your next visit! Take care!

  • ★★★★★Jul 2023
    Amenities

    Pinnacle is so great!!! Kayla is so wonderful!! The pool is so big and nice and I’m considering moving there when my current lease is up.

    Management responded

    We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!

  • ★★★★Jun 2023
    Pets & policyCleanliness

    Great apartment complex. Love the gated dog area with cleaning station with plastic bags. Unfortunately some people do not pick up after their dogs. After the rain this area smells pretty bad. Wish the management is a bit more strict about cleaning.

    Management responded

    Hi Kanyakornjib Powers, thank you so much for your positive comments about Pinnacle Highbury! Please let us know if there is anything else we can do for you; we are more than happy to help!

  • ★★★★★Jun 2023

    This property is so nice I loved going over things with Kayla she was amazing and helped me so much I can’t wait to get a place here!

    Management responded

    We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

  • ★★★★★Mar 2023

    Toured a 3 bed place today and the guy who helped us was very helpful. Office is very clean and great location. Close to allot of things.

    Management responded

    We're pleased to hear you had an excellent tour of our community. Thank you for taking the time to share your experience, we appreciate it!

  • ★★★★★Mar 2023
    Maintenance

    Very caring office staff and the best maintenance team around. Once you report a problem someone is around with a day or two to fix it. We love living here.

    Management responded

    Victor, I'm so happy to hear that our team is doing such a great job. We look forward to continuing to provide the best service possible.

  • ★★★★★Oct 2022

    Thanks to Chance for his great customer care!he took care of us from the start to the signing of the lease, can't wait to move in these beautiful homes.

    Management responded

    Hi Laurent, we're so happy you shared your positive experience at Pinnacle Highbury. Thank you for taking the time to let us know how we're doing. We appreciate it!

  • ★★★★★Aug 2022
    SafetyAmenitiesNoise

    Great office staff clean grounds safe passages to school for the little ones plenty of picnic tables and clean park's and pool and hot tub and the best thing very well built never hear your neighbors

    Management responded

    Hi Irene Gramajo, thank you for taking the time to leave a review for us at Pinnacle Highbury. We're happy to hear you had such a positive experience with our team!

  • ★★★★Aug 2022
    MaintenanceAmenitiesNoise

    I love living here the Management is amazing! The maintenance team is awesome! It's a little short handed at the moment but they still do a really good job that's the only reason I give 4 starts other wise it would be 5. I would have done like 4.5 lol. They have awesome community parties that my children love! Gabby,Chance and Seth you Rock! I don't know the maintenance guys names but I would name them also if I did. They are so nice , honest, and hardworking. I never worry about letting them in if I'm gone which is a huge relief because I have lived places where that was a concern, not ever at Pinnacle Highbury. It's clean the pool is awesome. There is a nice workout room, for the most part friendly neighbors. Good work Pinnacle Highbury apartments.

    Management responded

    Diana Duke, thank you for your kind words and this wonderful review! Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • ★★★★★Dec 2021
    Maintenance

    Extremely nice office staff always willing to help in any way that they can! The maintenance team is always on top of their stuff and making sure that everything gets done in a timely manner.

    Management responded

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • ★★★★★Jun 2021
    MaintenanceAmenitiesNoise

    I love it here! It's an awesome place. Love the lake and river with all the ducks, swans, seagulls and fish. I see people fishing all the time. I used to think these people were kinda weird but now I think they're smart. These fish seem to know all about fish hooks. I've been here almost 4 months now and have yet to see anyone pull a fish out of the river or lake. And I know there in there I see them all the time . The staff has been nothing but super-kind, helpful, and welcoming. The residents in my building seem very quiet and respectful. It's awesome having a gym and pool on site. The in-unit washer and dryer, walk in closets, balconies, high end appliances and central heating and air conditioning and actual parking garage are all excellent amenities just to name a few. I wouldn't live anywhere else.

    Management responded

    Hi Ray Hollandsworth, thank you so much for your positive comments about Pinnacle Highbury! We are always more than happy to assist you if anything else comes up. Take care!

  • ★★★★★Jun 2021
    MaintenanceAmenities

    The property is gorgeous and well kept up. The leasing staff was incredibly easy to work with and accommodating. The location putting you near all the shopping, dining, and entertainment is amazing. The apartments are spacious, clean, modern and quiet. I would HIGHLY recommend this property. Maintenance is fast and very knowledgeable, Juan went above and beyond to get my ice maker fixed same day. The lake and canal that runs on the west side of the property is beautiful and relaxing. 10/10

    Management responded

    Colton Johnson, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • ★★★★★May 2021
    Fees & rentSafetyParking

    Great place to live!!!!!!!!!!!!!!!!!!! Lived here a few years now. Been through it all here at Pinnacle. Theft, crime, violence, pandemics and the shady towingx10. Now!!!!! Finally!!!!!! The Management team hands down is the best!!!!!! You want to come home. Great neighbors too!!!! Community engagement!!! Thank you Pinnacle for hiring caring and loving people!!!!! It means the world as a resident.

    Management responded

    Hi Brent Earl, thank you so much for your positive comments about Pinnacle Highbury! Please let us know if there is anything else we can do for you; we are more than happy to help!

  • ★★★★★May 2021

    i am very pleased on how communitive Mary and her team is. They answered all of my emails on time and i did not have to wait a long time for an answer. I'm really glad that i could do everything from Hawaii and get my 3 bdrm apartment ready for me to move in at the end of July. They have been really really awesome. If i could i would give this place a 10 star. Thank you for welcoming me t your property i cant wait to step a foot in my unit. Much Mahalo Riley & Robert

    Management responded

    Riley Pelekai, your wonderful feedback and rating mean a lot to us. Thank you again for letting our team know how we did! We look forward to helping you more in the future. Take care!

  • ★★★★★Apr 2021

    Great place to live. Love the area, there’s a nice little lake a few minutes away to go on walks and nearby are a ton of stores and restaurants. The staff is always helpful and very professional.

    Management responded

    Hi Milos Dobricic, thank you so much for your positive comments about Pinnacle Highbury! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • ★★★★★Feb 2021
    Amenities

    This community gets a 5 star! It is a clean, beautiful property with a gorgeous lake. Their amenities are great for all ages. It's location is central to most needs, restaurants, shopping and entertainment. The staff is amazing as well. They were all very helpful and friendly!

    Management responded

    Diana Bunderson, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • ★★★★★Feb 2021

    Very nice property with great management

    Management responded

    Elizabeth Robinson, thank you for your kind words and this wonderful review!

  • ★★★★★Feb 2021
    Fees & rent

    Amazing management, nice people, and I got a great deal! Love this place!

    Management responded

    Mitchell Castro, we really appreciate your feedback. it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Pinnacle Highbury!

  • ★★★★★Feb 2021
    Cleanliness

    Overall great place to live! Clean and lovely, good location, helpful friendly management

    Management responded

    Hi Katherine Small, thank you for taking the time to leave a review for us at Pinnacle Highbury. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

  • ★★★★★Feb 2021

    Recently visited the community and it was very nice. The place is clean, the staff in the office were super friendly and helpful. I would definitely recommend!

    Management responded

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

Management responsiveness

Management replies to 100% of reviews — and 100% of 1–2★ reviews.

Whether an owner engages with complaints is one of the strongest signals in a review set.

How Pinnacle Highbury ranks nearby

Where Pinnacle Highbury stands among nearby apartments on each metric — toggle the radius.

Among the apartments we track within 5 miles of Pinnacle Highbury

Ranked by each metric on its own — not a combined score. Tap a row for the full list. #1 = best. “Apartments we track” = those in our database within the radius, so this sharpens as coverage grows.

Compare all metrics →

Crime in West Valley City — FBI reported

Official offenses per 1,000 residents, against the Utah and U.S. averages. City-wide context — not this building.

2.4
auto theft offenses per 1,000 residents · 2024
91% vs Utah (1.3)
West Valley City Utah U.S.

Source: FBI Crime Data Explorer · West Valley Police Department · per-capita, city-wide — not specific to this building.

What's nearby

How far this exact address sits from the things renters look up one by one — grocery, parks, transit, schools, and what to know about (industrial, stadiums).

Restaurants & cafés

nearest 0.4 mi

24 in 1 mi·161 in 5 mi
Grocery

WinCo Foods

+10 more0.5 mi
  • Walmart Supercenter0.8 mi
  • S&W Polynesian Market1.3 mi
  • Smith's2.0 mi
  • Harmons2.0 mi
  • Los Feliz2.0 mi
  • Carnicería La Selecta2.1 mi
  • Macey's2.5 mi
  • Anaya's Market2.6 mi
  • Ream's2.7 mi
  • Powerful Africa Market3.2 mi
Parks

Highbury Park

+10 more0.4 mi
  • Highbury Playground0.5 mi
  • Greenbriar Park0.5 mi
  • Centennial Park0.7 mi
  • Public Works Wetland Park0.9 mi
  • Meadowlands Park1.1 mi
  • West Valley City Park1.3 mi
  • Hunter Park1.4 mi
  • Fassio Farm Park1.4 mi
  • Hunter Central Stake1.6 mi
  • Back Nine Park1.6 mi
Schools

Neil Armstrong Academy

+11 more0.1 mi
  • Valley Crest Elementary School0.5 mi
  • Monticello Academy0.5 mi
  • Wallace Stegner Academy0.8 mi
  • Esperanza Elementary1.0 mi
  • West Valley Elementary School1.1 mi
  • Monroe Elementary School1.1 mi
  • Dancing Moose Montessori School1.1 mi
  • Whittier Elementary School1.4 mi
  • Carl Sandburg Elementary School1.7 mi
  • Jackling Elementary School1.7 mi
  • Ascent Academy of Utah1.7 mi
Gyms & rec

West Valley City Family Fitness Center

+11 more0.6 mi
  • Centennial Outdoor Pool0.8 mi
  • Lee Kay Public Shooting Center1.5 mi
  • VASA Fitness2.5 mi
  • Planet Fitness3.5 mi
  • Magna Community Pool4.0 mi
  • Magna Fitness and Recreation Center4.0 mi
  • Redwood Pool4.2 mi
  • Redwood Recreation Center4.2 mi
  • High Country Volleyball Club4.3 mi
  • Tenacity Martial Arts4.4 mi
  • Kearns Oquirrh Park Fitness Center4.4 mi
Pharmacies

Oquirrh Mountain Pharmacy

+6 more1.7 mi
  • CVS Pharmacy2.1 mi
  • Maceys Pharmacy2.4 mi
  • Apothecary West Prescriptions4.3 mi
  • Walgreens4.3 mi
  • Tuyet's Pharmacy4.5 mi
  • Smith's Pharmacy4.6 mi
Hospitals / clinics

Intermountain West Valley Clinic

+8 more0.1 mi
  • USA Vein Clinics1.2 mi
  • Intermountain Healthcare1.7 mi
  • Holy Cross Hospital - Jordan Valley West1.7 mi
  • Fresenius Kidney Care1.8 mi
  • Rocky Mountain Medical Clinic2.0 mi
  • Sacred Circle Healthcare2.8 mi
  • Utah Surgical Center2.9 mi
  • Granger Medical Clinic3.0 mi
Bus stops

Daybury Drive @ 2675 S

+11 more0.2 mi
  • 2700 S @ 5415 W0.3 mi
  • 2700 S @ 5520 W0.3 mi
  • Highbury Parkway @ 5500 W0.4 mi
  • 5630 W @ 2750 S0.4 mi
  • 2700 S @ 5630 W0.4 mi
  • Glen Eagles Drive @ 2791 S0.5 mi
  • Lake Park Blvd @ 4788 W0.5 mi
  • Lake Park Blvd @ 4781 W0.6 mi
  • 5600 W @ 3061 S0.6 mi
  • 5600 W @ 3122 S0.7 mi
  • Lake Park Dr @ 4646 W0.8 mi
Commuter rail

West Valley Central

+3 more3.3 mi
  • Decker Lake3.6 mi
  • Redwood Junction4.0 mi
  • River Trail4.9 mi
Stadiums

Maverik Center

3.5 mi
Industrial area

nearest zone

0.6 mi

Within 5 miles · straight-line distance · OpenStreetMap. Tap a row for all of them. Listed, not ranked.

Location & livability

Objective facts about where this building sits — walkability, recent air quality, and internet availability, from public data.

11.7/ 20 walkability

Above-average walkable

EPA Walkability Index (0–20) — street connectivity, transit access, and mix of nearby destinations.

57avg AQI · last ~90 days

Moderate

Peak 143 AQI on a bad-air day · PM2.5 avg 11.8

Open-Meteo monitoring near this address. Utah Valley winter inversions drive the high peaks.

Environment over time

Air quality and climate at this address over the last 12 months — Open-Meteo (CAMS air quality, ERA5 weather). Trended, not snapshotted.

Last 12 months · JulJun

Avg AQI 54 · ModeratePeak 143

Air quality (US AQI), by month

lower is cleaner

Cleanest around Dec (AQI 45.4); highest around May (AQI 58). PM2.5 peaks in Jan (16.7 µg/m³) — typical of winter valley inversions. A single snapshot misses that swing.

Climate (temperature & precipitation)

context · metro-wide

avg highavg lowprecipitation (in)

Highs from 25° in winter to 95° in summer; wettest month Oct (3.94"). Same for every building in the city — useful background, not a tiebreaker.

Compare with similar buildings

Comparable buildings within 20 miles — tick a few and put them side by side with Pinnacle Highbury.

3 selected · this building includedCompare 4

Vetting a few places at once?

Put your shortlist side by side, ranked by where the trend is heading.

Compare with others →

Compiled by the Apartment History Editorial Team · data through Jun 2026. Sourced, not scored — we surface what reviewers said and what public records show, and never assign our own score.

Sources: public Google reviews; FBI Crime Data Explorer; EPA Walkability Index; Open-Meteo. See our methodology. Spotted an error? Request a correction or removal.