The Piero Apartments

Living at the Piero has been a great experience thus far, I appreciate the staff maintaining the place clean, and I appreciate Alex for also promptly assisting us whenever we have a plumbing / maintenance problem.

I want to say a huge THANK YOU to our Service Manager, Alex! He is always so polite, professional, and welcoming to everyone around the property. He consistently greets residents and staff with kindness and positivity. Alex went above and beyond to help me with a work order issue after office hours and made sure the problem was fully resolved and taken care of. His dedication does not go unnoticed.

I lived at Piero II for about 2.5 years (began late 2023 and my contract ends May 2026). Honestly, the physical space is awesome, it really does feel like a resort. High ceilings, huge windows, nice balconies, and the walk-in closets are a dream. I really loved my little apartment there! That said, here’s the real "lived-in" breakdown: The Good: The spaciousness, common areas, appliances, natural lighting, and maintenance crew is the best part of this place. Example: My water heater died right before Christmas and they were there in person asap to fix it. They’re super professional and respectful of your space. The property itself is also beautiful and secure so it feels like a little Italian oasis in the middle of DTLA. I used the jacuzzi frequently and it was a nice amenity. Also, the view of DTLA from the main pool is AWESOME! The Not-So-Good: The "Crying Wolf" Fire Alarms: This is probably the biggest issue. The fire alarms go off constantly: middle of the night, middle of the day, you name it. They tried to address it and we had a good 6-ish month stretch where it stopped, but it’s been back with a vengeance for the last couple months. It’s reached the point where no one even leaves their apartment when they go off, which is actually pretty dangerous if there’s ever a real emergency. Declining Cleanliness: They used to be on top of cleaning the hallways every single day for the first few years we were here and it was one of the best aspects of their service, but since the start of 2026, that’s clearly dropped off. The hallways aren't as clean anymore, and trash tends to pile up near the chutes for days. Management/Corporate Disconnect: The onsite staff are nice people, but they have zero power. I actually negotiated a lease renewal with the onsite team only to have Corporate pull the deal back at the last second because they didn't authorize the local staff to make it. The staff mean well, and they're pretty helpful for the run-of-the-mill questions, but as soon as you need assistance with pricing, lease questions, or any nuanced concern, it’s a full-time job just to get a straight answer out of anyone. Bottom Line: If you want a beautiful apartment with great amenities and a good maintenance team, this is it. But you have to be okay with some corporate runaround and being woken up by fire alarms at 3 AM more often than you’d like.

Hey, I wanted to give a big shoutout to the entire team at The Piero Apartments. I’ve been a resident here for about two years now, and I’ve experienced nothing but excellent treatment. Work orders are always handled quickly and efficiently. This place has truly made my time here great — hope this review makes someone’s day!

I want to give a HUGE shoutout to ⭐️Cassandra ⭐️in the front office! I had been dealing with a frustrating package delivery issue for a few weeks now, and she went above and beyond to resolve it. She personally interceded with Amazon and coordinated getting a tech out to fix the problem. Because of her dedication and follow-through, I can finally receive packages. Cassandra is an absolute gem and the kind of staff member who truly makes a difference. Thank you so much!

The maintenance person Francisco is fast, competent, professional, and friendly. One of the shelves in my kitchen cabinet fell, he fixed it very quickly.

I put in a maintenance request at 1pm yesterday for my central heating that had stopped working during the night. I went out to run errands, and 3 hours later it was fixed! I have never lived anywhere with that kind of service! Thank you so much to all the Staff at Piero who took care of this so promptly, and a special thanks to the Maintenance Tech, Francisco, who actually took care of the problem for me. Francisco is always professional, courteous and extremely helpful.

I had a great time living at Piero. The management team is always responsive and takes care of maintenance issues quickly. And big shoutout to Alan for helping facilitate my maintenance request and answering all my questions in a professional and caring manner.

Visited my grandmother for the weekend, while out of town I had to help her put in a maintenance request for her housing unit. The lady at the front desk, Leyla, was very nice and patient with me and my grandmother. I appreciated her warm demeanor and patience with us as it was my first time handling something like this outside of my own housing. Good staff and good first impressions, glad my grandmother is being well taken care of.

Mister Francisco has been very helpful throughout my time in the Piero Apartments!! He has helped in fixing a lot of different issues that we have had!! Additionally staffs from office and security have been helpful and friendly as well!! 10/10!!

We’ve had a good experience living here. The team is always responsive and takes care of maintenance issues quickly. Big thanks to Fransisco for helping us out with everything he’s always kind and does a great job 🙏🏻

We love Francisco! He always makes repairs quick and easy.

I have had a great experience at the Piero Apartments for the past few months. Amenities are great, especially movie nights by the pool. Big shout out to Francisco from maintenance. Any issues I’ve had, he has addressed them, timing from the moment I submit a request to that request being completed is impeccable. I’m truly enjoying my home.

Piero was my home for two years, and I enjoyed every second of it. The staff and maintenance team were incredible- always said good morning or hello, and were quick to help. My point of contact for all of my needs and concerns as a resident were through Apalonia- she was the best. Truly. Prompt, professional, supportive, and friendly. She always met me with a smile. She was my go-to for anything, and she never failed to make sure my experience was great. The building was excellent, I always felt safe and I always felt welcome. There were very few instances with rotating security guards that’s were less than pleasant- but they were quickly resolved. They really put their residents safety and comfort first here. The neighbors were friendly. Apalonia, thank you again for all of your help throughout my time here.

2025 UPDATE: NEW Property Manager Ubaldo is THE BEST hands down! Truly appreciative of him and the changes he’s made to make everyone’s living environment better here. I haven’t had anything stolen since his arrival! It’s also much more quiet too. He’s attentive, listens to understand & ALWAYS finds a resolution to any issue he’s aware of. Alan (Front Desk) is always pleasant when approached in the office, he’s prompt and accurate. Alex (Repairs/Maintenance Manager) and his team can literally do what seems impossible sometimes with ease and fast. I appreciate everyone of these hard working people for helping me during some of my toughest days. They’ve truly turned around my entire perspective on staying here in a extremely positive way. 2023 (Old Property Manager) My mail was STOLEN from the mailroom. By another tenant in camera & GHP/Piero management refused to release the identification of the tenant. To me or police. The tenant received no disci action & was protected by management. As they attempted to redirect me to their Lost & Damaged policy. Which doesn’t apply to this case. GHP/Piero manage my moved my items from the delivery spot & into the mailroom. Without making a documentation of who the items belonged to. Therefore the merchant/carrier refused to replace it. Making GHP automatically responsible for the possessions. This package had over 400+ dollars worth the merchandise. Once I revealed that I knew it was stolen, I was told to call the police regarding the matter. The footage wouldn’t be shown to me. So I did & management became hostile towards me. Treating me badly in front of the cops. Which lead PD to attach a discriminatory report to my initial police report on my behalf. Management went as far as lying to the police about him not being a resident. They also refused to allow the police to make contact with the tenant. The thief was protected by manage which leads me to believe that someone is either related to him or he works for the GHP company. Making GHP an accessory to this federal crime. I was told to get a warrant… but an earlier this year another resident got their mail stolen GHP was completely cooperative. Eventually evicting the thief & helping the tenants identif/locate the thieves for the police. Yet, they discriminate against me. Have been since I arrived 3 years ago. DONT MOVE HERE! SAVE THE HEADACHE! OLD REVIEW FROM OVER 1 YEAR AGO: I paid my rent up until March 2022 month & a 3 day notice to pay or move out was tapped to my door. This is the 3rd time I’ve been accused not paying my rent, without anyone double checking their system to see if my payment was “overlooked” a 3rd time as before. The Pay or Quit notice was tapped to my door with all of my personal information and a open/false accusation of nonpayment. I WAS LITERALLY AT THE OFFICE 3x TODAY AND WAS NEVER PULLED ASIDE FOR CLARIFICATION! Yet at the same hour the office closes, a notice is tapped to my door.

I lived here for two years and genuinely loved my time at this property. The units are beautifully renovated with wood floors and modern finishes. The views and amenities are stunning. Maintenance kept everything clean and well-maintained, and having 24/7 security at the front desk gave me peace of mind, especially in a downtown area that can have its challenges. The building is impressively well-insulated for sound. Even though you’re close to the highway and in the heart of downtown, it stays surprisingly quiet inside. With the windows closed, I couldn’t hear any street or traffic noise at all. If you’re someone who likes to keep windows open, a white noise machine helps block occasional sounds—and sometimes smoke—from neighboring units, but overall the noise level is very manageable. The only real downside was that the main elevator would occasionally go out after it rained. It was a bit of a nuisance, but not a major issue—though it could be problematic for those with limited mobility The move-out process was a breeze, and what really stood out was how the management continued to be helpful even after I moved out. It’s rare to find a property that still caters to past residents and takes the time to answer questions after your lease ends. I highly recommend living here—it truly felt like home.

We’ve been thoroughly happy with our time here at The Piero. The staff is wonderful. Particularly Iona, Apollonia, Allen, Aniya (I hope I’m spelling her name correctly) and Ubaldo. Maintenance requests are serviced quickly. The security is excellent. And, the gym is about as good as I’ve seen in an apartment complex. It’s very easy to jump on 110 North or South with entrances only 2-3 blocks away. AC and washer/dryer work great (they have over under units but they are full sized) and they have secured guest parking right across the street. Nearly all the neighbors I’ve met have been very friendly. I’d absolutely recommend The Piero if you’re moving to or in DTLA.

I asked the resident service office to address my emergency request. They had a maintenance guy (Francisco) sent out reasonably promptly. Francisco is an excellent mechanic and he fix the problem with the water heater quickly and to my satisfaction. I like when he comes, as he puts a paper sock over this work shoes so that he does not bring any soil/dirt/oil/grease into my apartment. That is very thoughtful and appreciated.

Francisco is fantastic! He comes in identifies the problem and fixes it. He’s always nice, courteous, and respectful.

I lived here for almost 5 years and had a wonderful stay here. Amenities are so good and the place is so close to all public transport. Maintenance service requests were taken care promptly and loved staying here. Nice and clean gym and the loved the big swimming pool and jacuzzi in the mid of downtown. Excellent view of the city night and day. Loved staying here. Security personnel are so good and friendly. Only drawback was visitor parking. Earlier there was visitor parking available but not anymore. At times, fire alarms sounds. I would definitely recommend this apartment, a great place to stay and call home

In the first months of living here in the Piero we realized that it was the best option we made when moving to Dowton, Los Angeles is very efficient in terms of the maintenance area. Both times we have opened a ticket, they have come to repair it the same day. I feel very safe living here since the security people in the building and those in the office are very friendly and I have very good neighbors and if you have dogs they will feel happy to live here and very good places to meet and socialize day or night. night we have been living here for almost 2 years

Great building, amenities and quick-response maintenance team. Staff and security are courteous. Apolonia is awesome with management, personable, knowledgeable, informative and assures you obtain the proper service you need in a timely matter. I appreciate that greatly.

So I’ve been her a little over 6 months now and I had a very rocky start with this company to say the least but over time I’ve been able to get things together and cleared up rather it be with management (Josh) or the lead guy on maintenance (can’t remember his name) but lately it’s been me who’s need more help because I broke my foot a couple of months ago and I referred 2 people here but obviously couldn’t give them the assistance they needed because of my foot being broken but literally the assistant manager Mrs Carges has been a angel sent from above! Not only did she help out my colleagues with getting set up with an excellent leasing agent (Lance) She has gone above and beyond to ensure that anything I have needed is completed and done in a very timely manner and I stay in the Piero 2 which is a walk from the leasing office but she has been so polite in working with me and even personally notifying me of events that the building might have going on from breakfast on the go to flower making and gift wrapping for my son making sure that parking is available for me while only being able to navigate on 1 foot I even locked myself out my apt by leaving my key with my son but when I say she hasn’t did nothing but smile and been genuine not 1 complaint or sigh if it wasn’t for her I would honestly say that my life would probably have me pulling my hair out. She’s definitely someone who looks out for others and genuine is just one of her qualities.

If I could give my new Property Manager Ubaldo Perez a 10 Star I would!!! He is fantastic in making me feel at Home, quickly addressing any questions, service orders & making life easy!! Thanks a Million!!! Thank you Apalonia for getting my track light fixed & for immediately taking care of this, you're a breath of fresh air.

Francisco the Apartment Maintenance, is extremely helpful such a great help even a couple days after we passed by him in the hall and asked us if everything was still ok. We had an emergency situation, so submitting our request through the portal was not helpful, there is no emergency number listed for me to call I had to head down to Piero 1 and get in touch with security in order to get ahold of anyone. So that part was not very clear or helpful.

*UPDATE: They’ve fixed the grills and they appear to be regularly maintained. The gym is renovated and open. I’m raising my star rating because I don’t have any complaints!* I do like living here but it’s been 3 years and the grills have never worked properly. Hot tub took 2 years to repair. Gym isn’t usable on my end of the building because of renovation. I’d give this place 3 stars but the view from the grills and pool is worth an extra

The maintenance guy is excellent always. Very fast respectful

The maintenance gentleman that came to our home, Francisco, was kind, respectful, and efficient.

Francisco did a good job with the maintenance work. He does the work happily and makes sure we are satisfied with the job. Always good to see him.