AVA Little Tokyo

Israel Hidalgo is such and diligent professional. He put me at ease via the initial Resident Portal communications. He respected my boundaries and protocols as an American with Disabilities. He actively listened, was careful and thorough in his inspection of the malfunctioning washing unit. He was committed to an accommodating resolution. He also mirrored my patience as the machine break occurred right before a holiday weekend and maintenance team was reportedly slammed with overwhelming service orders upon return from holiday. When staff was ready I had medically related unavailability. It took time for both parties to book an appointment that worked with my unit entry preferences. Israel H. stayed kind, persistent, and easy-going, never generating an atmosphere that framed my needs as an inconvenience. You see this dude coming to help... you're in good hands.

Alan has been very helpful with all maintenance requests and my dog loves him!

Maintenance was quick to come over to change our lights and friendly per usual!

Very quick response and perfect fix!

Jonatan is fast, professional and reliable. He always takes the time to explain what is happening and goes to the root of the problem to fix it at its core, even going above and beyond to not just fix the problem sometimes but present us with other better solutions and executes on it. Cheers Jon!

Jonatan comes quickly to instantly fix any problems in the apartment

Jonathan and Israel are great! 😃 They were trying their best to fix my issues. Thank you so much!

So quick and patient! Fixed multiple issues in a matter of minutes and was so understanding and careful of my cat. Thank you!

Johnathan Patino..... this guy deserves all the praise in the world. All of the sinks in our unit were flooding food waste. As other units above us were using their garbage disposal and sinks he was unclogging then cleaning over and over for a very long time. He went above and beyond even cleaning and disinfecting the areas that were flooded once the job was done. I hope this review goes to show the caliber of ava's maintenance crew especially Johnathan. Thanks and cheers

The maintenance team is quick and super friendly, thanks Allan and Ricardo!

Ricardo went way above and beyond to help us. Our toilet seat was broken, and I also mentioned a smell coming from our dirty air vent. He cleaned and detailed the air vent throughly and without hesitation. He was also very kind and helpful. Really appreciate his help!

AVA Little Tokyo is a fantastic place to live! The management staff have always gone above and beyond to solve any issue, no matter how small. And maintenance is lightning fast! The facilities are always clean, and I've spent so much time in the Chill Lounge, Grilling area, and the pool and hot tub! This location is also in a prime location: right on the edge of Little Tokyo, you have abundant shops and restaurants within 5min walking distance, and the Arts District and Historic Core are very close as well! Biggest shout-out to Leon and Mey, you guys are amazing!

Excellent management and great property! Very responsive to in-unit maintenance.

I have been living at AVA for a decade this year; I very much plan to continue living here (unless my rent gets raised too high). I havent done one of these surveys in years, but because Rhea personally gave me a call, I will. Here is my honest and genuine experience: - Between both buildings, I have lived in a studio, 1 bd and now a 3bd. I love the floorplans and light in the apartments facing Los Angeles St, it makes my plants grow nicely. - There is an amazing vet downstairs. And that she lives in our building! - there's an older Hispanic staff member who cleans so diligently. I really appreciate his work in making the community clean and nice. - There is a very jovial guard named Arthur who knows all the neighbors. I usually see him in the day. He's my favorite guard, he's so helpful and kind. - Walter was my favorite maintenance tech. Im not sure what happened to him, but he always fixed things well. - Don't get me started on the elevators. Why is Building B elevator 1 always out of service? Please get it properly fixed -- corporate, make sure that there is sufficient budget for this to be implemented. - Security is subpar. I had all my belongings stolen from storage in Building A in 2023, including expensive work equipment. The little plaza in front of 711 is not only filthy, but also unsafe with not enough security. I've seen many a fight there. - There isnt enough insulation between walls and floors. I feel like I hear elephant feet upstairs but I know its probably just a flat footed person upstairs or something. - the WORST experience I've had with management was when I first moved into my 3bd apartment. They handled the noise situation extremely unprofessionally. Roland personally came to my door and knocking furiously and angrily telling my gf that they were going to remove my emotional support dog. I have never had that happen to me at any of the other complexes I have stayed at in DTLA. - When the EV chargers turned into blink chargers, I was getting charged a total of about $500 for "idle fees" from my car being in the parking spot that I lease. - lastly, when I renewed my lease about a year ago, I was informed that my rent would be $200 above the market rate for the floorplan, as I saw that the unit above me was going for less. I really don't appreciate that as a long term resident. I feel like I'm probably the longest term resident here -- my rent shouldnt be increased like that. Overall, I have had an overall great experience here. I have noticed a positive change in management's engagement over the last few months. I appreciate the effort to continue Food Truck Thursday and tacos and tequila resident events. It seems like they really care

This review is for the building's staff: front office is very responsive and helpful whenever issues come up. Also, thanks to Ricardo for quickly fixing our dishwasher!

Anthony on the maintenance team has been a great help, always kind and respectful, explains what’s been wrong and how it’s been fixed and how we can avoid things in the future.

Jorge was able to help us fix our light and is always there whenever we need anything.

Allan did a great job at fixing my faucet that was leaking and came on his off day. 5/5 service

Had a small leak…Alan came in after hours and fixed it right away. Also answered some other questions I had. Much appreciated!

My husband and I have lived at AVA Little tokyo for 6 and half years and it was always an amazing experience. The staff was so friendly and very helpful and timely in meeting our maintenance requests and other needs. I want to especially thank Miranda for going above and beyond in bringing my delivered boxes into the office one day because she saw them just lying around in the mail room the whole day and wanted to keep them safe. She truly embodies kindness and professionalism and is a valued member of the team. I also want to thank Ashley, an office associate, for being very friendly, accommodating and professional towards emmndx u quick to offer help to me when I needed help picking up my accidentally delivered boxes from the hub despite the fact I don’t live there anymore. Will recommend to anyone to experience living at AVA Little Tokyo.

I recently had a plumbing issue and called Chris I was incredibly impressed with how fast and efficient he was! He arrived on time, quickly identified the problem, and had it fixed in no time. On top of that, he left the area spotless. I highly recommend Chris for anyone in need of a reliable and clean plumber

Christopher Ling from the maintenance crew came in and saved the day on a Sunday night. He arrived just 10 minutes after I submitted my request. Came and did an amazing job. Honestly I did not expect such prompt response from the maintenance team. I would say one of the primary reasons I want to continue living at AVA is the leasing and maintenance team here, way more responsive and helpful than anywhere else I have been.

The management and maintenance team at AVA are amazing. They are super responsive to all my service requests. Walter and Juan are fast and efficient, and go above and beyond to make sure everything in my apartment works properly within 24 hours of submitting a request. Angela is also very responsive and accommodating with any administrative questions I have. I have been a happy resident since the beginning when they opened 7 years ago! UPDATE: I have lived in this building since it first opened in 2015. Everything was great until they installed the LATCH system. I have made multiple requests for a key card as a safety concern because the LATCH system is slow, inconvenient, and unresponsive half the time. I have already broken 2 fingers trying to open the door while walking a large dog and getting harassed by a homeless man. It is expected to have some scary encounters in downtown LA but now I have to worry about not being able to quickly get inside if I was to be an accosted again outside the building’s 711. The management team at AVA said the “higher ups” have specifically told them not to give out any key cards and purchasing them is not an option even though they do exist. This company does not care about the safety and convenience of their residents, even those who are willing to pay extra. Despite complaints from MANY residents, they refuse to help. Do not rent here if you like doors and elevators working at higher than a 50% success rate. Update: Management was able to accommodate my safety concerns and provided a key card. Thanks Justin!

During a pressing maintenance crisis, my cell phone got trapped in the dryer. Eden Alcaraz skillfully retrieved it, even having to dismantle the entire dryer front. It was a challenging task, but Eden's service was outstanding and swift. I'm truly grateful for his assistance today!

Thank you for the hard work from the management and maintenance people to make living experience great in AVA little Tokyo Shout out to Justin, Roland and Ashley from leasing office for helping me. Eden, Jorge, and the staff who clean the trash and community. Just one point that I don’t like my neighbor and I don’t know who always leave trash in the trash room. What’s going on with the manners….. there is a trash chute……

They have a great management and maintenance team here. Any issue I have had has been taken care of extremely quickly and professionally. Justin is the best building manager. And Eden in maintenance has been awesome with fixing any and every repair request!!! 👍🏽

This review is solely for the cleaning crew and maintanence team at AVA little Tokyo! They respond so quickly to us residents and always take care of things so well. I don’t think I’ve ever waited longer than 48 hours to have something repairs or looking into at our unit. Special shout out to Eden for always taking care of our needs promptly!

Overall nice quality for the price range. Staff has all been very friendly and service/maintenance work is done timely. Communal areas are nice and clean. Roland was very helpful in providing various info and getting us set up and settled in quickly and smoothly. Justin was also very responsive for various inquiries. Angela has been amazing at facilitating events.

This review is in appreciation of the management and maintenance team at Ava Little Tokyo, who have been very responsive to community concerns and repair requests. Roland has consistently been very responsive to our concerns, and quickly addressed issues that were brought to his attention. Recently, he helped us with the process of transferring to a unit that far better fit our needs. We are deeply appreciative of Roland's incredible efficiency, responsiveness, community-focused perspective, and solution-oriented attitude.

My experience with AVA little tokyo has been nothing short of great! Maintenance is very responsive and the place is very well kept! The move-in specialist, Roland, has been very attentive since the get-go. There was a minor issue during the application, but Roland went above and beyond to ensure the application got processed smoothly going into the weekend. The team of staff here is overall very accommodating and is willing to work with its customers. Definitely a positive experience so far!

Great experience with Maintenance & leasing office especially Angela! ^^

Just had a wonderful experience with Juan in maintenance. He happened to be walking by and saw I needed some help - went out of his way to support me and made such a difference in my day. Thank you Juan!

Walter, Juan and the whole maintenance crew is amazing. They are on top of every request and resolve any issues I have efficiently and easily. Angela, Justin and Roland are also awesome leasing office staff that make the community feel welcoming and friendly. I have been a resident here for 8 years and am very happy with the team at Ava Little Tokyo.

Pros: - Onsight MGMT and Repair are excellent - shout-out to Walt and Justin, great guys and top tier workers. - Good location, near the heart of downtown and a stones throw from Little Tokyo. - Apartment/floor layout is nice, feels modern. - Amazon locker room is safe and incredibly useful. - Building security staff are professional. - 7/11 right next door has been super convenient. - Little Tokyo is personally one of my favorite areas in Los Angeles. Cons: - Area can feel a little unsafe when it gets dark with Skid row being so near, not recommended for families. - Elevators break frequently, like once every two weeks.

The maintenance and service are really great here. Walter took care of the smoke detector on a Saturday night. Fixed the washer (and cleaned it as well) on the same day. I'm gonna surely miss this place when I move to my own property and have fix everything myself.

I had the choice to move and potentially pay less elsewhere. What I would loose didn’t make sense, this is the best priced building for everything you get as far as both amenities and size. Ultimately the thing that kept me here when other roommates moved out of the city was the local management office for both admin/leasing as well as maintenance. The service doesn’t compare to anywhere else I’ve lived. It’s prompt, efficient, and easy. Thank you Angela, Victor, LJ, and Justin for working with me over the past 6 weeks to get myself moved across the hallway into a different unit, and work with new roommates to get them going. I have a very all over the place schedule, and something like this would be impossible to coordinate anywhere else given my availability is changes daily and is rarely any standard business hours. This is why I stayed. Things continue to be kept up as if they were brand new. There isn’t ever a time when you see something that looks like it’s neglected, hasn’t been cleaned within the past couple days, or is falsely advertised as far as things that you can’t use for some reason.

Management is what makes this property a standout. Yes the apartments and amenities are what you'd expect, but a gracious staff that goes out of their way to accommodate makes this property a pleasure. WALTER. What can I say about Walter. This maintenance man is the heart and soul of the staff at Ava Little Tokyo. He's always there when you need him with a smile; and he's so efficient and makes everything effortless. Special mention to 2 other members of the maintenance crew. Jorge Barron - a true GEM. He cleans with PRIDE and restores surfaces with the care of a $500 auto detailer. Felipe Lopez - often seen riding a cement washing machine. In short he cares.

Walter Venus is best maintenance man ever i have met . fast and perfect kind clear of request service

I have lived in Ava for almost 2 years, during all this time, despite some problems happening for parking and elevators. The apartment maintenance service that Ava has is amazing, especially Mr. Walter Venus, always helps me immediately. One time, at 10 pm when my shower encountered a problem, I contacted Ava service team and Walter even drove from his apartment to repair this emergency issues. He is amazing all around! Works really fast, and clean. Please appreciate his hard work!

Great maintenance crew! Submitted a request for a few tasks, and Walter Venus stopped by the same day. It took him less than 5 minutes to fix everything, and he was very kind. Thanks again, Walter!

Rating: 7/10 Pricing is why I can't recommend AVA higher than a 7. Living at AVA was worth it in 2020-21 only because the pricing was more affordable, thanks to COVID-related vacancies and discounts. The build-quality of the apartment and complex as a whole is great because the building's still relatively new, the amenities are nice (but were largely inaccessible thanks to COVID), and the management/office staff were serviceable compared to other corporately-managed complexes (shoutout to the stellar maintenance crew who was on top of all maintenance requests though). Package lockers are a convenient service, underground parking is organized. There are obvious perks to living in Little Tokyo, and Arts District as well. Despite being located close to Skid Row, I haven't noticed any homeless people on premises. On the downside, there was a lingering feeling that management was more stressed about the appearances of the complex than actually making sure the everyday living experience was as best as it could be for tenants. For example, there was a period of ~2 months when 1 of the 2 elevators servicing the complex's 300+ units was down without too many updates from management about the timeline it would be fixed by. Also, management basically has no "bite" when it comes to enforcing quiet-hours policies when difficult tenants blasted wall-penetrating bass music late into the night, or when there was cigarette/marijuana smoking on balconies, or when tenants left their dogs' poop in the hallways/stairwells. There would be a lot of emails and posters "gently reminding" tenants to do stuff but that didn't have much effect. Ironically, there was very frequent communication when the pool deck area was closed for a few weeks for a facelift; but I couldn't tell what difference it made before and after.

Habeeba was super helpful in getting us the right price and right space for our needs. Till this day she has gone the extra mile to accommodate us. Juan our maintenance guy is always super friendly and super helpful. Juan is always on it and has become one of our close friends in the community. Shout out to AVA!

This place is awesome!!! I moved here from an ava in San Francisco and this place is heaven. As much as I miss SF, people like Rhondi in the leasing office, and Juan Carlo and Walter in maintenance, really make this place feel like home. Thanks AVA Little Tokyo team!! I love my new home!!!!

I liked it here, but covid did make it hard. The people are nice & staff was nice. Moving out was a nightmare though. Each time I had schedule movers, both elevators were broken down & they canceled & took my moving deposit sadly & I was force to move all on my own & sell off everything. Despite that, I still recommended this place to 2 friends because this was something checked off as horrible timing & out of anyone’s control.

Juan has been a great help with all maintenance matters. He works efficiently and is easy to chat with. Hit him up for any handy work you need!

Juan and the Ava staff are indeed the most helpful and kind people/staff. They are always on time and quick to fix any problems that may come up. They greet you with a smile and are quick to find solutions to any maintenance issue. Because of them, this building and its grounds are always clean. They have made me feel safe and extremely grateful to live here