Aggregated from public reviews
The Castilian
2323 San Antonio St, Austin, TX 78705
149 reviews · Jan 2024 – Jun 2026
The short version
The Castilian in Austin holds 4.4★ across 149 public reviews. No sustained change-point — the rating has held steady over time. Austin property crime runs about 32.9 per 1,000 residents — 59% above the Texas average. Walkability is 17.5/20 (Most walkable).
Overall
Trend
Average rating over time · 3-mo smoothed
Common questions
Each answer links to the section that backs it.
- Is The Castilian a good place to live?
- We don't grade places — but the record is clear: across its 149 reviews it holds a steady 4.4★, with no month where the rating clearly moved. Read the praise and complaints below and decide for yourself.See the timeline
- What do reviewers praise and complain about at The Castilian?
- Reviewers most often praise Management and Fees & rent; the most common complaints are Amenities, Maintenance, Cleanliness.Read the reviews
- Does management respond to reviews at The Castilian?
- Management replies to 59% of reviews, and 62% of 1–2★ ones.See responsiveness
- How does The Castilian compare to nearby apartments?
- By overall rating, it ranks #10 of the 24 apartments we track within 20 miles.See the local ranking
- Is The Castilian in a safe area?
- Crime figures are city-wide, not building-specific. Austin reports about 32.9 property offenses per 1,000 residents a year — 59% above the Texas average (FBI).See the crime data
- What's near The Castilian?
- The nearest grocery is 0.2 mi away, and 73 restaurants sit within a mile.See what's nearby
- How walkable is The Castilian?
- It scores 17.5/20 for walkability, most walkable (EPA).See livability
The apartment itself
as of Jun 20261–2 bed · 227–227 sq ft
2 floorplans
- 1 bed
- size n/a · 1 plan
- 2 bed
- 227 sqft · 1 plan
Managed by American Campus Communities
Also operates 26 West — among the buildings we track.
Amenities
From the property's own listing — americancampus.com, as of Jun 2026. We don't show rent or availability — those change; verify current details with the property. Apartment History is not affiliated with or endorsed by this property or its management.
How consistent is the rating
Its rating has stayed within about ±0.2★ of its average over time, month to month.
Measured from the rating weighted by how many reviews back each month, so a single review can't swing it. Sourced, not scored.
Every review over time
All 149 reviews by rating, back to Jan 2024. Bands of orange show when low ratings clustered. (Older dates are approximate.)
How the rating mix shifted over time
Share of each star rating by year, normalized to 100% — so a growing orange band means a rising share of low reviews, whatever the volume. (Older years are approximate.)
Rating trend, two ways
Mean (solid) vs median (dashed) by year — a gap means opinion split that year.
Of the reviews left each year, the share that were 1–2★ — the unhappy-review rate.
When complaints happened
Complaint themes by year (reviews rated ≤3★). Stronger color = raised more often.
Which complaints are rising or fading
Complaint mentions per year for the top themes, one row per theme — read each row's shape to see which problems are growing and which are fading.
What reviewers praise vs complain about
Click any topic to read those reviews.
- ★★★★★May 2026Pests
Overall, the place is okay. Breakfast is not the best, but lunch and dinner are pretty good! They offer a variety of food during those times including dessert, so thats a plus. However, there are some bugs sometimes. I had cockroaches, crickets, ants, ladybugs, etc. Despite keeping my room pretty clean. I think its a structural thing. The place is also full of a lot of people who like to party/ yell but if you keep to yourself or dont mind people at all then you should be okay. Rolando, EJ, and Aurora are AWESOME staff though and they definitely made my experience living here SOOOO much better! They are so sweet, funny, and kind!! Hopefully you run into one of them if you stay here.
Management responded
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
- ★★★★★Apr 2026Fees & rent
EJ and ALL staff are so caring, it makes us feel at home!
Management responded
Thank you for your glowing review! Your feedback is greatly appreciated, and we’re delighted to hear that you had a wonderful experience with us.
- ★★★★★Apr 2026Fees & rentAmenities
It’s a good first year experience! It’s pricey but comes with amenities. Staff like EJ are friendly and make the environment feel social.
- ★★★★★Apr 2026
He is the most hardworking person at Castilian, he cares for the students and staff so much!
Management responded
We're incredibly grateful for your five-star review. Your feedback motivates us to continue delivering exceptional service to our residents!
- ★★★★★Jan 2026Pests
My son Venkat has been residing at Castilian since Aug 2025. What makes Castilian Apartments near UT Austin a good place overall is the responsiveness and support from the management team. Ms. Madeline, the apartment manager, is truly exceptional. She is very cooperative with resident requests, responds promptly, and takes action quickly. It’s rare to find a manager who is not only efficient but also genuinely caring and approachable. Her helping nature makes a big difference in day-to-day living, and it’s clear she values residents and their concerns. I’d also like to recognize staff member Mr. Cooper, who is always helpful, polite, and professional. Whether it’s answering questions or assisting with requests, Cooper consistently provides great support. Overall, the management team makes Castilian Apartments a comfortable and well-run place to live. Highly recommend!
Management responded
Thank you for your glowing review! Your feedback is greatly appreciated, and we’re delighted to hear that you had a wonderful experience with us.
- ★★★★★May 2025
We had an issue with our lease and Rachel at the management company helped us resolve it. She was committed to hearing us out and making sure the right action was taken. We are very happy to know the customer service is there when there is an issue!!
Management responded
Hey Brandy, we value your feedback, and we’re sorry you’re unhappy with your experience at The Castilian. We strive to always provide excellent customer service. Please contact our Management Office or the Customer Service Department at 512-732-1099 to discuss your review. -Ashley H. [Customer Service]
- ★★★★★Apr 2025Fees & rentAmenities
I just toured The Castilian, and I really liked it! The location is awesome, super close to campus and lots of places to eat nearby. The common areas are bright and inviting, and the gym looks great. The apartments are spacious and have a nice vibe. The staff was super friendly and answered all my questions, which made me feel welcome. Overall, I think The Castilian would be a fantastic place to live! I’m definitely considering it for next semester!
Management responded
Hello, we appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know.
- ★★★★★Apr 2025
I toured The Castilian with my younger cousin, and we both had a fantastic experience! The property is beautiful, well-maintained, and has a great atmosphere for students. The staff was incredibly welcoming, helpful, and informative throughout the tour. My cousin absolutely loved it and is now seriously considering calling The Castilian her new home. Highly recommend checking it out if you're looking for quality student housing near UT!
Management responded
Hello, we appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know.
- ★★★★★Apr 2025Fees & rentPestsAmenities
Yes the elevators occasionally break down, yes there are long waits for laundry, yes the hot water went out for a week, but I still love this place. Castilian feels like a home. The amenities are great, you get a nice gym and good study areas. Plus, the food is decent. The best part of this place is the people. Really nice food staff and resident assistants. And the best part, I met my amazing girlfriend in the dining hall here.
Management responded
Hello, we appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know.
- ★★★★★Mar 2025MaintenanceNoiseCleanliness
Writing this after living here for a semester (still have spring semester to go). Here's my breakdown: Pros: - very kind staff - quick maintenance service (I got my A/C vent cleaned the morning after I submitted a request) - our neighbors are super nice, easy to meet people - move-in was great - pretty good food as far as dorms go. Always multiple options and some food left out between meals for people with class. Breakfast is awesome - heating and cooling has been reliable - many nice resident events like free donuts and trivia competing for gift cards - pretty secure imo - key is on your phone - plenty of storage room - fun amenities like ping pong - most of the cons below are found at any dorm Cons: - laundry. I've heard many horror stories of shirts getting burned in the dryer, etc. - dining hall hours on weekends are not ideal. 11-2 and 4:30-6:30, with it closed between brunch and dinner times. - elevators suck, usually at least one of four broken - often loud at night/on weekends (Victory Lap nearby, plus drunk neighbors) - moldy and dusty everywhere, especially bathrooms because of poor ventilation - poor lighting, bring a lamp (esp girls for makeup) TLDR: Overall would recommend, better than most living options and the problems here are found everywhere UPDATE: Second semester has brought new problems. Our floor got a leak in the hallway which we walk past multiple times per day. My shoes were making sloshing sounds because the carpet was totally saturated. It smells not great and is unavoidable to walk past for many residents in my hall. The solution? Maintenance puts out a huge fan that's pretty loud to dry the water. After several weeks, they finally fixed it but it left mold on our hall carpet that was never cleaned. And even better is that the leak has now returned, so I guess they didn't actually solve the problem. Also, the whole building has to be in either heating or cooling mode and sometimes management is slow to make the switch according to weather, leaving residents too hot or too cold and nothing they can do about it (this has always been the case, I just didn't have a problem with it until it was freezing). Would tend to now give a 3.5 star rating, but I'll leave it at 4 because Castilian is probably better than most.
- ★★★★★Mar 2025Maintenance
I love EJ! He is an awesome member of staff that responds to maintenance requests super quickly and efficiently! He is also super friendly and easy to talk to! Thank you for your hard work, EJ!!!
- ★★★★★Jan 2025
Perfect cleaning and very nice staff
- ★★★★★Mar 2024
I recently went to the Housing fair and it was amazing. The staff was super helpful and very kind. every single question I ever had was answered in depth and completly. Truly a great staff. Had a blast.
Management responded
Hello, thank you for your review! We're glad we made your experience with us a great one and will be happy to help you again soon.
Management responsiveness
Management replies to 59% of reviews — and 62% of 1–2★ reviews.
Whether an owner engages with complaints is one of the strongest signals in a review set.
How The Castilian ranks nearby
Where The Castilian stands among nearby apartments on each metric — toggle the radius.
Among the apartments we track within 5 miles of The Castilian
Overall rating4.4★#9 of 19▸
- #126 West4.8★
- #2Villas on Rio4.7★
- #3Gables Republic Square4.7★
- #4Whitley Apartments4.7★
- #5Northshore Apartments4.6★
- #6Inspire on 22nd4.6★
- #7Corazon4.5★
- #8Eastside Station4.4★
- #9The Castilian · this one4.4★
- #10AMLI South Shore4.4★
- #11Bridge at Eastside4.4★
- #12The Quincy4.3★
- #13AMLI at Mueller4.1★
- #14The Bowie3.7★
- #15The Weaver3.7★
- #16Lamar Union3.7★
- #17Aldrich 51 Apartments3.5★
- #18Rise at West Campus3.0★
- #19Yugo Austin Waterloo2.6★
Last 12 months4.5★#9 of 19▸
- #1Gables Republic Square4.8★
- #226 West4.8★
- #3Villas on Rio4.7★
- #4Inspire on 22nd4.7★
- #5Northshore Apartments4.6★
- #6Corazon4.5★
- #7AMLI at Mueller4.5★
- #8Whitley Apartments4.5★
- #9The Castilian · this one4.5★
- #10AMLI South Shore4.3★
- #11The Weaver4.2★
- #12The Quincy4.2★
- #13Eastside Station4.2★
- #14Aldrich 51 Apartments3.7★
- #15Bridge at Eastside3.6★
- #16Lamar Union3.3★
- #17Rise at West Campus3.1★
- #18The Bowie2.7★
- #19Yugo Austin Waterloo1.9★
Last 6 months4.3★#10 of 19▸
- #1Gables Republic Square5.0★
- #2Villas on Rio4.8★
- #3AMLI at Mueller4.8★
- #426 West4.7★
- #5Whitley Apartments4.5★
- #6Corazon4.5★
- #7Northshore Apartments4.5★
- #8Inspire on 22nd4.4★
- #9The Weaver4.4★
- #10The Castilian · this one4.3★
- #11Aldrich 51 Apartments4.3★
- #12Rise at West Campus4.2★
- #13The Quincy4.2★
- #14AMLI South Shore4.1★
- #15Eastside Station3.8★
- #16Bridge at Eastside3.6★
- #17Lamar Union3.3★
- #18The Bowie3.0★
- #19Yugo Austin Waterloo1.8★
Review volume149#16 of 19▸
- #1Rise at West Campus150
- #2Inspire on 22nd150
- #3Gables Republic Square150
- #4Bridge at Eastside150
- #5The Bowie150
- #6Whitley Apartments150
- #7Northshore Apartments150
- #8Corazon150
- #9The Quincy150
- #10Eastside Station150
- #11AMLI at Mueller150
- #12Lamar Union150
- #13The Weaver150
- #14Aldrich 51 Apartments150
- #15AMLI South Shore150
- #16The Castilian · this one149
- #17Yugo Austin Waterloo149
- #18Villas on Rio148
- #1926 West148
Responds to reviews59%#19 of 19▸
- #1Rise at West Campus100%
- #2Northshore Apartments100%
- #3Corazon100%
- #4Eastside Station100%
- #5Villas on Rio99%
- #6Gables Republic Square99%
- #7Bridge at Eastside99%
- #8The Quincy99%
- #9AMLI at Mueller99%
- #10Lamar Union99%
- #11The Bowie99%
- #12AMLI South Shore99%
- #13Yugo Austin Waterloo97%
- #14Whitley Apartments97%
- #15Inspire on 22nd97%
- #1626 West76%
- #17The Weaver74%
- #18Aldrich 51 Apartments60%
- #19The Castilian · this one59%
Ranked by each metric on its own — not a combined score. Tap a row for the full list. #1 = best. “Apartments we track” = those in our database within the radius, so this sharpens as coverage grows.
Compare all metrics →Crime in Austin — FBI reported
Official offenses per 1,000 residents, against the Texas and U.S. averages. City-wide context — not this building.
Source: FBI Crime Data Explorer · Austin Police Department · per-capita, city-wide — not specific to this building.
What's nearby
How far this exact address sits from the things renters look up one by one — grocery, parks, transit, schools, and what to know about (industrial, stadiums).
nearest <0.1 mi
GroceryTarget
+11 more0.2 mi▸
Target
- Wheatsville Food Co-op0.8 mi
- Fresh Plus1.0 mi
- Speedway Grocery1.1 mi
- Whole Foods Market1.3 mi
- Central Market - H-E-B1.4 mi
- Trader Joe's1.4 mi
- Fiesta Market1.6 mi
- Rabbit Food Grocery1.6 mi
- H-E-B1.7 mi
- Avenue B Grocery1.7 mi
- Randalls 24711.8 mi
ParksHonors Quad
+10 more0.2 mi▸
Honors Quad
- Capitol Mall0.6 mi
- Pease District Park0.6 mi
- Adams-Hemphill Neighborhood Park0.7 mi
- Shoal Creek Greenbelt0.7 mi
- Eastwoods Neighborhood Park0.7 mi
- Austin Recreation Center0.7 mi
- BEPI Park0.8 mi
- Dell Technologies Plaza0.8 mi
- Capitol Square0.8 mi
- Harris Triangle0.9 mi
SchoolsSaint Austin Catholic School
+11 more0.2 mi▸
Saint Austin Catholic School
- All Saints Episcopal Day School0.4 mi
- Butler School of Music0.7 mi
- First United Methodist Church of Austin Preschool0.8 mi
- Lee Elementary School1.0 mi
- Headwaters School River Campus1.1 mi
- Cathedral School of Saint Mary1.1 mi
- St Andrew's Episcopal School1.1 mi
- Robbins Academy1.2 mi
- Mathews Elementary School1.3 mi
- Clarksville School1.3 mi
- Bryker Woods Elementary School1.3 mi
Gyms & recAnna Hiss Gymnasium
+11 more0.3 mi▸
Anna Hiss Gymnasium
- Gregory Gymnasium0.4 mi
- Caswell Tennis Center0.6 mi
- Moncrief-Neuhaus Athletic Center0.7 mi
- Recreational Sports Center0.7 mi
- 30 Minute Hit0.7 mi
- Castle Hill Fitness0.9 mi
- Anytime Fitness1.0 mi
- The Ocean Lab1.2 mi
- Jetset Pilates1.4 mi
- Lifetime Fitness1.4 mi
- SoulCycle1.4 mi
PharmaciesCVS Pharmacy
+10 more0.2 mi▸
CVS Pharmacy
- Nau's Enfield Drug1.1 mi
- Peoples Pharmacy1.5 mi
- H-E-B Pharmacy1.7 mi
- Walgreens1.8 mi
- Lamar Plaza Drug Store2.7 mi
- Avita Pharmacy2.8 mi
- NuCara Pharmacy3.4 mi
- Randalls Pharmacy3.5 mi
- People's Pharmacy4.4 mi
- VMC Pharmacy4.8 mi
Hospitals / clinicsAscension Dell Seton Medical Center at The University of Texas
+11 more0.8 mi▸
Ascension Dell Seton Medical Center at The University of Texas
- Prime Clinic0.9 mi
- Saint David's Medical Center1.1 mi
- Total Men's Primary Care1.1 mi
- Passport Health Austin Travel Clinic1.1 mi
- Advanced Pain Care1.1 mi
- Austin Medical Partners1.3 mi
- Seton Medical Center Austin1.3 mi
- Heart Hospital of Austin1.3 mi
- MedSpring Urgent Care1.4 mi
- Seton Shoal Creek Hospital1.4 mi
- KIND Clinic1.5 mi
Bus stopsUT West Mall Station (SB)
+10 more<0.1 mi▸
UT West Mall Station (SB)
- UT West Mall Station (NB)<0.1 mi
- 2231 Guadalupe/West Mall UT0.1 mi
- 21st/Whitis (Midblock)0.2 mi
- 21st/Whitis0.2 mi
- UT Dean Keeton Station (NB)0.3 mi
- Guadalupe/West 21st Street0.3 mi
- 22nd/Pearl0.3 mi
- 203 Dean Keeton/Whitis0.3 mi
- 201 Dean Keeton/University0.3 mi
- 26th/Rio Grande0.3 mi
Commuter railAustin
+6 more1.5 mi▸
Austin
- Downtown1.6 mi
- Plaza Saltillo1.9 mi
- MLK Jr.2.1 mi
- Zilker Eagle2.3 mi
- Highland3.3 mi
- Crestview3.8 mi
StadiumsDarrell K Royal-Texas Memorial Stadium
+4 more0.6 mi▸
Darrell K Royal-Texas Memorial Stadium
- Mike A. Myers Stadium0.8 mi
- Denton A. Cooley Pavillion0.9 mi
- Rudolph Gamblin Field2.4 mi
- Nelson Field4.2 mi
nearest zone
Within 5 miles · straight-line distance · OpenStreetMap. Tap a row for all of them. Listed, not ranked.
Location & livability
Objective facts about where this building sits — walkability, recent air quality, and internet availability, from public data.
Most walkable
EPA Walkability Index (0–20) — street connectivity, transit access, and mix of nearby destinations.
Good
Peak 119 AQI on a bad-air day · PM2.5 avg 7.7
Open-Meteo monitoring near this address. Utah Valley winter inversions drive the high peaks.
Environment over time
Air quality and climate at this address over the last 12 months — Open-Meteo (CAMS air quality, ERA5 weather). Trended, not snapshotted.
Last 12 months · Jul–Jun
Avg AQI 42 · GoodPeak 156Air quality (US AQI), by month
lower is cleanerCleanest around Nov (AQI 33.7); highest around Sep (AQI 57.3). PM2.5 peaks in Feb (9.6 µg/m³) — typical of winter valley inversions. A single snapshot misses that swing.
Climate (temperature & precipitation)
context · metro-wideavg highavg lowprecipitation (in)
Highs from 43° in winter to 97° in summer; wettest month Jul (10.91"). Same for every building in the city — useful background, not a tiebreaker.
Compare with similar buildings
Comparable buildings within 20 miles — tick a few and put them side by side with The Castilian.
- Yugo Austin WaterlooAustin · 0.1 mi · 2.6★
- Rise at West CampusAustin · 0.1 mi · 3.0★
- Inspire on 22ndAustin · 0.1 mi · 4.6★
- Villas on RioAustin · 0.2 mi · 4.7★
Head-to-head
Full side-by-side reports against the closest comparable buildings.
Vetting a few places at once?
Put your shortlist side by side, ranked by where the trend is heading.
Compiled by the Apartment History Editorial Team · data through Jun 2026. Sourced, not scored — we surface what reviewers said and what public records show, and never assign our own score.
Sources: public Google reviews; FBI Crime Data Explorer; EPA Walkability Index; Open-Meteo. See our methodology. Spotted an error? Request a correction or removal.